Kelley McCade
Meridian,ID
Summary
Dynamic Family Practice Nurse with extensive experience at St. Luke’s Regional Medical Center, excelling in immunization administration and patient education. Proven ability to enhance patient care through effective communication and empathy, while ensuring compliance with HIPAA regulations. Skilled in electronic health records and staff training, fostering a collaborative healthcare environment.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Family Practice Nurse
St. Luke’s Regional Medical Center
02.2019 - Current
- Administered immunizations and managed vaccination records for patients across all age groups.
- Conducted comprehensive health assessments to identify patient needs and develop personalized care plans.
- Educated patients on chronic disease management to enhance self-care practices.
- Maintained accurate medical records, ensuring compliance with HIPAA regulations and facilitating efficient patient care.
- Coordinated referrals to specialists when appropriate.
- Documented patient histories accurately using electronic health records systems.
- Responded promptly to patient phone inquiries related to healthcare issues.
- Assisted with minor procedures, prioritizing patient comfort and safety.
- Scheduled and coordinated follow-up appointments to ensure continuity of care.
- Administered immunizations according to established protocols.
- Instructed patients on proper use of medical equipment such as inhalers or insulin pumps.
- Managed medication refills by verifying prescriptions from physicians or pharmacies.
- Assisted physicians during patient examinations by taking vital signs, performing EKGs, and preparing specimens for laboratory analysis.
- Performed health assessments and screenings, such as blood pressure checks, cholesterol tests, pap smears, and diabetes screening.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Provided training and mentorship to new nursing staff on best practices, hospital policies and standards of care while fostering a collaborative work environment.
- Conducted quality control for point of care testing, ensuring accurate and reliable results.
- Vaccine coordinator
Cashier Trainer
Walmart
02.2015 - 08.2016
- Conducted hands-on training sessions for new cashiers, focusing on efficient register operation and customer interaction techniques.
- Supported cashiers post-training to reinforce skills and enhance customer service.
- Completed various tasks assigned by upper management to support team operations.
- Conducted periodic inventory checks each shift to ensure stock levels met demand.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Rotated and merchandised products at point-of-sale to increase impulse purchases.
Shift Manager Trainee
Pizza Hut
08.2011 - 03.2012
- Trained new team members on customer service protocols and operational procedures to enhance service quality.
- Ensured compliance with health and safety regulations during daily operations.
- Processed transactions and reconciled cash drawers to ensure accurate cash handling and customer satisfaction.
- Coordinated with team members to maintain a clean and organized work environment, supporting efficient operations.
- Conducted quality checks on food preparation to ensure adherence to company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Office Manager
Imaging Center of Idaho
09.2007 - 08.2010
- Coordinated daily operations and schedules for a diverse team of healthcare professionals.
- Ensured all patient interactions adhered to privacy and compliance standards.
- Trained and supervised front office staff to enhance workflow and patient experience.
- Implemented office procedures that streamlined operations and reduced patient wait times.
- Conducted regular team meetings to discuss operational updates and address issues.
- Developed and maintained relationships with vendors to ensure timely delivery of medical supplies.
- Monitored office expenses and assisted in budget preparation to maintain financial health.
- Facilitated interdepartmental communication to improve patient care and operational efficiency.
- Organized and coordinated staff schedules to ensure adequate coverage during peak times.
- Assisted with patient check-in and check-out procedures to enhance service delivery.
- Oversaw the preparation of reports for management on operational metrics and performance.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Provided excellent customer service to patients, addressing inquiries and concerns promptly.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Patient Registration
St. Luke’s Imaging Center
03.2003 - 09.2007
- Registered patients for imaging exams, accurately collected personal and insurance information to facilitate timely service delivery.
- Verified insurance eligibility and coverage details to facilitate seamless patient access to services.
- Managed appointment scheduling, coordinating with medical staff to optimize patient flow and reduce wait times.
- Provided exceptional customer service, addressing patient inquiries and concerns with professionalism and empathy.
- Guided patients in completing necessary forms, ensuring understanding and accuracy to streamline the registration process.
- Collaborated with radiology technologists to enhance patient comfort and support during imaging procedures, contributing to a positive experience.
- Utilized electronic health record systems to document patient information and streamline registration processes.
Customer Service Representative
DirecTV
03.1998 - 09.2002
- Managed customer inquiries by providing clear and accurate information on account status and service options.
- Utilized CRM systems to log customer interactions and track service requests, improving response times.
- Resolved customer complaints with empathy, identifying root causes and implementing effective solutions that improved overall satisfaction.
- Collaborated with technical teams to resolve issues related to service interruptions and equipment malfunctions.
- Guided customers on product features and benefits, promoting optimal usage and enhancing overall user experience.
- Maintained up-to-date knowledge of promotional offers and service changes to inform customers effectively.
- Escalated unresolved issues to management while ensuring customers remained informed throughout the process.
- Trained new team members on customer service protocols and effective communication techniques.
- Participated in team meetings to share insights and strategies for enhancing customer service performance.
- Achieved high customer satisfaction by addressing issues with knowledgeable and friendly service.
Education
Practical Nurse -
Carrington College
Some College (No Degree) - Digital Photography
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - General Studies
College of Western Idaho
Nampa, IDSkills
- CPR certification
- Medication administration
- Customer service
- Empathy and sensitive care
- Office and computer applications
- Immunization administration
- Electronic health records
- Infection control
- Referral coordination
- Quality assurance
- Team collaboration and communication
- Problem solving skills
- Staff training expertise
- Phlebotomy proficiency
Volunteer Experience
- Rake Up Boise, Organizer, Organized a team through my church, volunteering for over 10 years.
- Camp River Run, Volunteer, Provided a safe and fun environment for kids with disabilities.
Certification
LPN
Timeline
Family Practice Nurse
St. Luke’s Regional Medical Center
02.2019 - Current
Cashier Trainer
Walmart
02.2015 - 08.2016
Shift Manager Trainee
Pizza Hut
08.2011 - 03.2012
Office Manager
Imaging Center of Idaho
09.2007 - 08.2010
Patient Registration
St. Luke’s Imaging Center
03.2003 - 09.2007
Customer Service Representative
DirecTV
03.1998 - 09.2002
Practical Nurse -
Carrington College
Some College (No Degree) - Digital Photography
Southern New Hampshire University
Some College (No Degree) - General Studies
College of Western Idaho