Kelley McDonald Aragon
Rio Rancho,NM
Summary
Seasoned public service professional with experience in USPS, retail management, and water system operations. Recognized for steady leadership, attention to detail, and a strong work ethic. Committed to accurate service, safe practices, and positive customer experiences. Consistent Rural Mail Carrier delivering various types of letters, certified mail, parcels and packages to home and business owners via foot or mail truck. Efficient processing skills to sustain on-time delivery. Outstanding skills in prioritizing and executing tasks in fast-paced environments. Reliable Rural Mail Carrier known for high productivity and efficient task completion. Possess specialized skills in navigational route planning, time management, and secure mail handling. Excel in communication, adaptability to changing routes and weather conditions, and problem-solving to ensure timely delivery. Committed to maintaining confidentiality and integrity of mail under all circumstances. Reliable Rural Mail Carrier with robust experience in navigating rural routes and ensuring timely mail delivery. Strengths include knowledge of local geography, ability to operate various types of vehicles, and adeptness at sorting mail efficiently. Have consistently maintained high levels of customer satisfaction and ensured safe transportation of parcels in all weather conditions. Focused individual with many years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work. Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Service-oriented individual with several years of experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Reliable postal service mail carrier with seasoned experience in handling and delivering mail promptly and accurately. Skilled in navigating complex routes, ensuring secure and efficient delivery of parcels and correspondence. Demonstrated ability to maintain high customer satisfaction through effective communication and problem-solving. Contributed to improving operational efficiency by suggesting route optimizations that were later implemented. Reliable professional with deep-rooted experience in postal and delivery services. Specialize in maintaining high productivity levels and completing tasks efficiently under strict timelines. Key skills include route management, mail sorting accuracy, and safe driving practices. Excel in time management, problem-solving, and customer service, ensuring positive interactions and timely mail delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
49
49
years of professional experience
Work History
USPS Rural mail carrier
USPS (Albuquerque,NM District)
Rio Rancho, New Mexico
03.2004 - Current
- Delivered mail and parcels on rural Albuquerque district routes.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Sorted outgoing and incoming mail to ensure accurate delivery routing.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Routed all classes of mail to ensure timely and accurate deliveries. of mail in sequence of delivery along established route.
- Verified addresses and routed mail for proper delivery locations.
- Verified accuracy of addresses before delivering mail or parcels.
- Scanned parcels and updated delivery records using USPS systems.
- Scanned labels on letters or parcels to confirm receipt.
- Collected signatures and secured accountable mail per USPS rules.
- Obtained signatures for registered, certified, and insured mail.
- Processed payments for COD items and postage due.
- Provided excellent customer service while interacting with customers on route.
- Communicated with customers regarding delivery status, holds, and available postal services to enhance customer experience.
- Followed established protocols for secure package delivery at customer locations.
- Maintained accurate records of daily deliveries.
- Inspected vehicle and reported safety issues before route departure.
- Inspected postal vehicles for defects prior to operation.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Operated vehicle in accordance with applicable laws and regulations.
- Identified hazardous materials to prevent risks during mail handling. that may pose risk to public safety.
- Reported any safety or security incidents encountered during the course of duty.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Communicated effectively with supervisors regarding route progress or changes.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Sold stamps and money orders to mail customers along daily route.
- Entered change of address orders into computers to process forwarding address stickers.
- Inspected mailboxes along route ensuring they are properly maintained and secured.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Provided change-of-address cards and other postal forms upon customer request.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Provided change-of-address cards and other postal forms upon customer request.
Manager
Counselor Trading Post
Counselor, NM
01.1978 - 06.2004
- Monitored sales floor activity and helped maintain smooth store flow.
- Trained team members on customer service and store procedures.
- Executed inventory checks, maintaining stock accuracy and optimizing product placement and replenishment.
- Completed inventory checks, stock placement, and product replenishment.
- Resolved customer concerns with clear communication and steady judgment.
- Maintained merchandise displays and store appearance throughout trading hours.
- Scheduled staff coverage and adjusted priorities for store needs.
- Assessed staff performance to support team development and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Allocated responsibilities to team members to enhance performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Cultivated vendor relationships, negotiating contracts to ensure timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through implementation of recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
USPS rural mail carrier
USPS (Farmington NM District)
Aztec, New Mexico
08.2003 - 03.2004
- Delivered rural mail and parcels across Farmington NM district routes.
- Sorted incoming mail for carrier delivery and rural route dispatch.
- Verified addresses, delivery points, and forwarding requests for USPS customers.
- Collected outgoing mail, postage, and parcels from rural mailboxes.
- Operated postal vehicle through assigned Farmington area routes and roads.
- Handled accountable mail, signatures, and special delivery instructions.
- Assisted customers with postal questions, mail concerns, and route service.
- Maintained safe, accurate, and timely mail service for USPS communities.
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Adhered to all USPS policies and procedures related to delivering mail.
- Verified accuracy of addresses before delivering mail or parcels.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Inspected postal vehicles for defects prior to operation.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Communicated effectively with supervisors regarding route progress or changes.
- Managed cash collection for delivery items to ensure accurate record-keeping. for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Reported any safety or security incidents encountered during the course of duty.
- Followed established protocols for secure package delivery at customer locations.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Responded promptly to emergency situations when called upon.
- Processed label scans to ensure accurate tracking of parcels. on letters or parcels to confirm receipt.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided change-of-address cards and other postal forms upon customer request.
Water Operator
Lybrook water users association
Lybrook, NM
01.1996 - 07.2003
- Operated Lybrook water users association wells, pumps, and distribution lines.
- Monitored water pressure, flow, and chlorine levels across community systems.
- Collected water samples and maintained compliance records for association reporting.
- Inspected valves, meters, and hydrants for leaks, damage, and service issues.
- Performed routine maintenance on pumps, tanks, and treatment equipment.
- Resolved customer water service issues through timely field repairs.
- Read system gauges and adjusted controls for steady water delivery.
- Documented work orders, repairs, and daily operations for Lybrook water users association.
- Repaired leaks in the distribution system using appropriate tools and techniques.
- Resolved customer complaints concerning water quality or service interruptions in a timely manner.
- Performed routine maintenance of all water storage tanks, pump houses, wells and related equipment.
- Provided technical assistance to personnel regarding operational problems with pumps, valves and other equipment.
- Coordinated with outside contractors during repairs or maintenance activities at the site.
- Reviewed safety protocols regularly to ensure safe working conditions at all times.
- Attended training sessions on new technologies to enhance operational knowledge and practices.
- Analyzed test results to implement corrective actions, ensuring water quality compliance.
- Collected samples from various locations throughout the facility for laboratory testing.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Trained newly hired employees regarding plant equipment operation and industry standards.
usps postmaster in charge CPU
usps
Counselor, NM
08.1986 - 07.2003
- Directed USPS post office operations and daily retail service.
- Supervised clerks and carriers across mail handling and delivery workflows.
- Managed customer inquiries, complaints, and postal service issues.
- Enforced USPS safety rules and workplace security procedures.
- Scheduled staff assignments and coordinated leave coverage.
- Reviewed postal forms, deposits, and revenue records.
- Trained employees on mail processing and customer service standards.
- Performed daily opening and closing procedures of the post office.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Organized mail sorting operations to ensure timely delivery.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
- Supported operations during peak times including holidays and special events.
- Guided customers to choose the right postal products for their needs.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Developed strategies to improve efficiency within the post office's operations.
- Processed payments from customers using credit cards or other payment methods.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Inspected packages for proper postage and labeling before sending out mail items.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Kept shifts properly staffed by creating and distributing work schedules.
- Coordinated retail product display, stocking and pricing.
Education
High School Diploma -
Cuba Schools
Cuba, NM05-1980
GED -
San Juan College
Farmington, NM05-1980
Associate of Arts - Water Operator
NM Rural Water
Albuquerque, NM + Farmington,NMSkills
- Delivery routing
- Address validation
- Parcel scanning
- Secure mail handling
- Mail organization
- Delivery planning
- Payment processing
- Safety inspections
- Regulatory compliance
- Package handling
- Customer service
- Clear communication
- Detail orientation
Accomplishments
- safe driving award 18+ years
Timeline
USPS Rural mail carrier
USPS (Albuquerque,NM District)
03.2004 - Current
USPS rural mail carrier
USPS (Farmington NM District)
08.2003 - 03.2004
Water Operator
Lybrook water users association
01.1996 - 07.2003
usps postmaster in charge CPU
usps
08.1986 - 07.2003
Manager
Counselor Trading Post
01.1978 - 06.2004
High School Diploma -
Cuba Schools
GED -
San Juan College
Associate of Arts - Water Operator
NM Rural Water