Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Experience
Timeline
Generic

Kelley Malone

Miami,FL

Summary

Accomplished professional offering extensive experience in driving revenue strategies and optimizing operational efficiency across diverse hotel portfolios. Equipped with strong revenue management acumen, including ADR optimization, RevPAR growth, and inventory control strategies. Proven track record in leading successful market share growth initiatives and aligning revenue strategies with overall business objectives. Adept at driving data-driven decision-making through KPI dashboards, market trend evaluation, competitive benchmarking, and advanced Excel modeling. Excel at multi-property, multi-concept management, ensuring adherence to brand standards, operational consistency, and guest satisfaction.

Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Regional Director of Operations/Regional Revenue Manager

MHM
01.2020 - Current
  • Oversaw $55 million in annual revenues, managing both revenue and operations across multi-concept portfolios (full-service, select-service, and extended-stay assets).
  • Developed and deployed company-wide KPI dashboards to provide portfolio, market, and property-level revenue visibility.
  • Created advanced Excel models to support forecasting, budgeting, scenario planning, and variance analysis.
  • Negotiated vendor contracts for revenue management systems and led implementation, ensuring consistency and best practices across all assets.
  • Partnered with asset managers and property operations leaders to identify inefficiencies and implement strategies maximizing profitability and long-term asset value.
  • Delivered actionable insights through performance reports and strategic recommendations to executive leadership.
  • Mentored General Managers, Directors of Sales, and external Revenue Managers, aligning property-level initiatives with corporate objectives.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.

Area General Manager / Revenue Manager

MHM
01.2014 - Current
  • Promoted to Regional Director for driving significant revenue growth and expanded market share.
  • Designed and executed revenue management initiatives using advanced yield management techniques to optimize pricing and occupancy.
  • Elevated guest satisfaction by streamlining processes and enhancing service delivery across a portfolio of hotels.
  • Delivered financial success by creating reporting schedules and presentations for senior leadership and external stakeholders.

Area General Manager

Hospitality America
01.2009 - 01.2014
  • Directed daily operations for full-service and select-service hotels, ensuring exceptional guest experiences and strict adherence to brand standards.
  • Surpassed revenue and guest service targets through pricing optimization, demand forecasting, and revenue management strategies.
  • Drove revenue and market share growth by developing comprehensive sales and marketing strategies tailored to market dynamics.

Education

Master of Business Administration - International Business

Dartmouth College, Tuck School of Business
Hanover, NH

Bachelor’s - Business Management & Political Science

University of Central Florida
Orlando, FL

Skills

  • Strategic Operational Planning & Portfolio-Wide Revenue Strategy
  • Sales & Marketing Strategy
  • Revenue Management & KPI Dashboards
  • Cost Optimization
  • Vendor Engagement & Contract Negotiation
  • Property Improvement Plans (PIPs)
  • Brand Standards Adherence
  • Team Building & Leadership
  • Excel Modeling & Scenario Planning
  • Cross-functional Collaboration
  • Operational efficiency
  • Data-driven decision making
  • Cross-functional coordination

Websites

Accomplishments

  • Earned the Lighthouse Award by leading the team to deliver exceptional operational performance and unparalleled guest service.
  • Recognized with Hotel Opening of the Year for successfully launching multiple properties with flawless execution and outstanding guest experiences.
  • Delivered superior financial results through innovative revenue management strategies, consistently optimizing rate structures and maximizing RevPAR.
  • Developed and deployed portfolio-wide dashboards, reporting schedules, and analytical tools to enhance revenue visibility.
  • Managed 18 ground-up hotel openings and smoothly transitioned into full operational capacity within set deadlines and budgetary constraints.
  • Negotiated and implemented revenue management system enhancements, ensuring best-in-class practices across all managed assets.

Certification

  • Certified Hotel Administrator (CHA)
  • Certified Revenue Management Executive (CRME)
  • Cornell University — Certification in Revenue Management
  • Certified in GRO, Rate & Inventory, One Yield, Marsha
  • Hilton and Marriott General Manager Classes

Additional Experience

  • Regional Revenue Manager, John Q. Hammons
  • Internal Audit, Wayne Huizenga Enterprises
  • College Program, Walt Disney World

Timeline

Regional Director of Operations/Regional Revenue Manager

MHM
01.2020 - Current

Area General Manager / Revenue Manager

MHM
01.2014 - Current

Area General Manager

Hospitality America
01.2009 - 01.2014

Master of Business Administration - International Business

Dartmouth College, Tuck School of Business

Bachelor’s - Business Management & Political Science

University of Central Florida

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