Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Kelley Miles

Kelley Miles

Residential Healthcare
Kansas City,MO

Summary

Caring Home Healthcare provider, skillful in initiating plans of care, engaging patients in therapeutic activities, self care routines and assessing patient needs. Dependable professional offering 15+ years of experience rendering services to homebound patients. First-rate communication, time management and recordkeeping abilities.

Overview

34
34
years of professional experience

Work History

Private Home Health Nurse

Private Clients
Kansas City, MO
02.2007 - Current
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising upper management. .
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
  • Delivered after-hours care to patients based on strict role-call rotations.
  • Provided all daily living tasks to enhance quality of life for elderly patients and patient with developmental disabilities.
  • Supported personal care needs, shopping for groceries, and cleaning house.
  • Cooked appetizing and satisfying meals and snacks.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints and current symptoms.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Private Home Health Nurse

Helpers Inc.
Olathe, KS
06.2012 - 02.2021
  • Provided physical assessments, medication and chronic disease management to home health patients.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising Case Manager.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Responded to patient requests with appropriate clinical and personal assistance.

Property Marketing Manager

Kingsboro LLC
Independence, MO
09.2002 - 12.2005
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Trained all new employees, assigned projects, assisted co workers with assigned projects and lead all weekly meetings.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Built and strengthened strategic relationships with vendors and advertising agencies.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Recruited and hired experienced contractors to complete projects on time and within budget requirements.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Real Estate Agent

Patton Realty
Overland Park, KS
06.2001 - 10.2002
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Advertised client properties through websites, social media and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Presented purchase offers to sellers for consideration.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted clients in financial planning for purchase.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Cleaning Assistant

Joyce’s Home Services
Raytown, MO
10.1992 - 01.1998
  • Met established regulatory and organizational guidelines mandating cleanliness.
  • Visually inspected area for overlooked aspects.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.

Education

Nursing/Massage Therapy -

Heritage College
Kansas City, MO
2005

Real Estate Licence -

Career Educational Systems
Kansas City, MO
2001

Business Management/ Marketing

Johnson County Community College
Overland Park, KS
2001

High School Diploma -

Raytown Sr. High School
Raytown, MO
1995

Skills

  • Patient and Caregiver Education
  • Compassionate and Caring
  • Crisis Prevention Intervention
  • Medical Supply Management
  • Monitoring Vital Signs
  • Patient Data Management Systems
  • Interpersonal Communication Skills
  • Patient Condition Monitoring
  • Clear Patient Communication
  • Infection Control Procedures
  • Medical Histories and Vital Statistics
  • Emotional Support
  • Office Support
  • First Aid
  • Seizure Disorders
  • Mobility Support
  • Oral Hygiene
  • Seizure Precautions
  • HIPAA and Confidentiality Compliance
  • Rehabilitation Assistance
  • Accurate Dosages
  • Hygiene Support
  • Needs Assessment
  • Answering Questions
  • Treatment Plan Modification
  • Healthcare Personnel Supervision
  • Proper Staffing
  • Meal Cooking
  • Subcutaneous Injections
  • Work Assignments
  • Reviewing Medical Histories
  • Invoice Statements
  • Patient Records Gathering
  • Diet and Nutrition
  • Oral Conditions
  • Accurate Documentation
  • Chronic Disease Management
  • Supporting Daily Living Needs
  • Individualized Treatment Plans
  • Privacy and Confidentiality
  • Preventive Healthcare
  • Medication Side Effect Knowledge

Timeline

Private Home Health Nurse

Helpers Inc.
06.2012 - 02.2021

Private Home Health Nurse

Private Clients
02.2007 - Current

Property Marketing Manager

Kingsboro LLC
09.2002 - 12.2005

Real Estate Agent

Patton Realty
06.2001 - 10.2002

Cleaning Assistant

Joyce’s Home Services
10.1992 - 01.1998

Nursing/Massage Therapy -

Heritage College

Real Estate Licence -

Career Educational Systems

Business Management/ Marketing

Johnson County Community College

High School Diploma -

Raytown Sr. High School

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