KELLEY MILLER
Atlanta,GA
Overview
9
9
years of professional experience
Work History
GTM Enablement Manager
Postscript
ATLANTA, GA
08.2023 - Current
- Created and managed ongoing enablement programs for product releases, sales processes, and new-hire onboarding.
- Led and oversaw the implementation of migrating LMS platforms from LearnUpon to WorkRamp, while developing role-specific onboarding paths.
- Created and implemented strategic alignment plans between enablement and GTM teams to improve visibility, drive engagement, and create a sense of shared ownership of ongoing enablement initiatives.
- Worked closely with CS leaders to improve internal customer journey processes, and led multi-week enablement sessions.
- Assisted in planning and executing annual Revenue Kickoffs for GTM teams, delivering valuable content to help revenue teams achieve strategic, company-wide initiatives.
- Delivered monthly live meetings, such as company-wide enablement updates and monthly onboarding sessions for new hires.
SENIOR SALES ENABLEMENT MANAGER
MessageGears
Atlanta, GA
04.2021 - 06.2023
- Implemented and facilitated successful onboarding programs to increase ramp time, sales readiness and productivity. In addition to onboarding new sales hires, I have also assisted in onboarding key leadership roles such as SDR managers, CRO, and CMO.
- Led weekly enablement sessions for sales teams and worked cross-functionally with Marketing, Operations, Customer Success, and Product teams on various training topics to improve sales knowledge and readiness.
- Create and maintain up to date sales playbooks for various go-to-market motions and new feature releases.
- Led team meetings and one-on-one coaching sessions to continuously improve talk track, objection handling, and how to lead with value.
- Created, planned and executed first annual Sales Kickoff event in 2022 and grew participation in 2023 SKO by 29.3%.
SALES ENABLEMENT SPECIALIST
OneTrust
Atlanta, GA
07.2020 - 04.2021
- Onboard new hires and deliver ongoing sales training, coaching and support to global sales team across 4 different offering (product) groups.
- Coordinate with Product, Marketing and Customer Success teams to continuously improve go-to-market messaging for new business and develop cross sell strategies for existing customers.
- Create sales content and collateral including presentations, email templates, and process documentation.
- Maintain resource library to ensure that all content is regularly updated and easily available.
- Assist in planning, content creation, and execution of quarterly Sales Kickoff for our global sales force.
SALES OPERATIONS/CONTRACTS ANALYST
OneTrust
Atlanta, GA
03.2019 - 07.2020
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Processed orders and entered into Salesforce for tracking, maintaining, monitoring and reporting.
- Assisted account managers with creating quotes in CPQ.
- Led weekly meetings to review deals in progress and help assist with any escalations.
RENEWAL COORDINATOR
Marketo, an Adobe company
Atlanta, GA
05.2018 - 01.2019
- Met and exceeded retention and upsell quotas in first quarter.
- Managed 10-20 strategic accounts on a quarterly basis.
- Worked closely with customers to renew their current subscriptions and identify upsell and cross-sell opportunities.
- Ensured all customer needs are satisfied, including working with other internal departments.
CUSTOMER SUCCESS SPECIALIST
Bomgar Corporation
Johns Creek, GA
11.2016 - 12.2017
- Achieved over 100% of quota for four consecutive quarters.
- Managed 200+ accounts on a monthly basis.
- Maintained regular customer contact to ensure satisfaction and fostered positive customer relationships.
- Worked cross functionally with sales, legal, accounting, and support to ensure all customer's needs were met.
Education
Bachelor of Arts - Business Management
Piedmont College
Demorest, GASkills
- Obsessed with improving sales processes
- Passion for enablement and continued learning
- Excellent written and verbal communicator
- Driver of organizational change
- Enthusiastic team player
- Exceptional project manager
Timeline
GTM Enablement Manager
Postscript
08.2023 - Current
SENIOR SALES ENABLEMENT MANAGER
MessageGears
04.2021 - 06.2023
SALES ENABLEMENT SPECIALIST
OneTrust
07.2020 - 04.2021
SALES OPERATIONS/CONTRACTS ANALYST
OneTrust
03.2019 - 07.2020
RENEWAL COORDINATOR
Marketo, an Adobe company
05.2018 - 01.2019
CUSTOMER SUCCESS SPECIALIST
Bomgar Corporation
11.2016 - 12.2017
Bachelor of Arts - Business Management
Piedmont College