Kelley Moen

• Accessed computerized financial information to answer questions related to specific accounts.
• Reviewed files, records and other documents to obtain information and respond to requests.
• Greeted customers in timely fashion while quickly determining their needs.
• Responded to customer questions and requests in prompt and efficient manner.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Engaged with customers in sincere and friendly manner.
• Planned and directed staff training and performance evaluations.
• Trained incoming sales team members.
• Contacted customers by phone and email in response to inquiries.
• Promptly resolved all customer requests, questions and complaints.
• Built relationships with customers and community to establish long-term business growth.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
• Believed in company 100%, took pride in employment and enjoyed job.
• Made great and lasting friendships through work.

• Developed strong and positive working relationships within Sisters School District, particularly at Sisters Elementary School over past 5 years.
• Volunteered for educational programs over past 4 years, including Studio to School “River Celebration”, “Alpine to Desert”, and "My Own Two Hands."
• Served as president for preschool in Sisters, Oregon Little Cloverdale Preschool in 2011, treasurer in 2012
• Effectively communicate with diverse group of parents, teachers and community members via work in (SPTC) Sisters Parent Teacher Community.
• Exhibited excellent teamwork and strong work ethic by promoting camaraderie and enthusiasm thru SPTC in school.
• Built constructive and open relationships with families in Sisters School District with forthright and friendly communication.
• Coached and assistant-coached elementary age sports teams in Sisters School District.
• Leader of Girl Scouts of America in Sisters troop #12586.
• Cooperated in field work and trail clean up for Ultra running race organization Rainshadow Running.
• Taught and mentored kids in Heartwarmers organization, based in Bend.

• Taught geography and history classes at Bozeman, Montana's Bridger Alternative High School in Wilson building.
• Taught ESL classes and tutored native French speakers in english and American Library in Montpellier, France
• Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives, and philosophies.
• Prepared teaching materials and set up audio-visual equipment.
• Taught all subjects to grades 4 and 10 on New Zealand's South Island. South Otago Region, Catlins Area School in Owaka, South Island.

• Developed media kits.
• Partnered successfully with many companies in fly fishing industry, including Orvis, R.L. Winston, Simms, Patagonia and more, to produce lasting work relationships and successful advertising campaigns within Catch Magazine.
• Created new revenue streams through product ads and sales in online store within Catch Magazine. Increased revenue by 10% annually since 2007.
• Worked directly with various artists and photographers to achieve publication.
• Cultivated trust between Catch Magazine and photographers/artists by maintaining excellent communication in working relationships.
• Promptly corresponded with all photo applicants and coordinated and conducted reviews and email responses.
• Resolved employment-related disputes through proactive communication.
• Coordinated Catch Magazine domestic and international travel arrangements, including booking airfare, hotel and transportation.
• Prioritized workflow and managed schedules to deliver completed projects under deadline.
• Wrote and edited long- and short-form copy for blogs, websites, social media, presentations, training materials and more.
• Checked art and permissions.
• Communicated strategies, concepts and creative initiatives with authority, credibility and clarity, building consensus and agreement for creative approvals.
• Wrote, edited and produced stories for multiple platforms, including Internet and digital channels such as YouTube, Vimeo, Facebook and Instagram.
• Coached and edited various globally diverse writers to create accurate and finished published products for Catch Magazine.

• Awarded Kim Williams Fellowship, award given to a promising graduate student in journalism to pursue interest in environmental studies and issues.
• Completed a written and published investigative news thesis on Grizzly Bears in GYE here: https://scholarworks.umt.edu/etd/2327/
• Discussed projects and completed assignments by utilizing email and telephone communication for Rotor Drone Magazine.
• Wrote and proofread blog and social media posts, website copy and articles for Headwaters News in Missoula, Montana.
• Worked as intern for education beat at the Missoulian, and covered School District issues.
• Published in UM Journal and covered native education and race issues on Flathead Reservation.
• Followed through on beat sources, contacts and leads to gather information for stories.
• Maintained consistent work hours to provide responsive service to clients as Environmental News intern for Greater Yellowstone Coalition in Bozeman, Montana.
• Research and ad publication in Bend Bulletin and The Source.

-Raising two incredible children with fantastic husband in Sisters, Oregon since 2009.
-Assistant coached high school cross country teams at Lewis & Clark in Spokane, Washington and Livingston, Montana.
-Competed in NCAA cross country, track and nordic skiing at MSU-Bozeman during years 1994-1996.