Kelley Munroe
Macomb,IL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Cosmetics Cashier
Walmart
Macomb , IL
01.2025 - Current
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Associate
Walgreens
Macomb , IL
05.2022 - 11.2024
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered phone calls from customers promptly and courteously.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
Certified Registered Nurse Anesthetist
Northeast Missouri Ambulatory Surgery Center
Hannibal, MO
09.2010 - 12.2017
- Administered anesthetics before surgery and monitored effects prior, during and after surgery.
- Managed and performed local, spinal and epidural blocks.
- Performed preoperative evaluations, airway management, and post-anesthesia care assessments.
Certified Registered Nurse Anesthetist
St Claire Regional Medical Center
Morehead , KY
04.2009 - 11.2009
- Administered anesthetics before surgery and monitored effects prior, during and after surgery.
- Assessed patient's medical history and physical condition prior to surgery.
- Administered local, regional, intravenous sedation, general and monitored anesthesia care techniques as appropriate for each case.
Certified Registered Nurse Anesthetist
St John’s Hospital
Springfield, MO
08.2005 - 02.2009
- Administered anesthetics before surgery and monitored effects prior, during and after surgery.
- Managed and performed local, spinal and epidural blocks.
- Assessed patient's medical history and physical condition prior to surgery.
- Screened and interviewed patients prior to administering anesthetics to identify and document concerns.
- Attended regular departmental meetings discussing issues related to clinical practices.
- Ensured that operating room protocols were followed throughout the procedure.
- Delivered emergency care such as positive airway management, cardiac support and medical interventions.
- Collaborated with surgeons and other healthcare professionals in developing treatment plans for patients.
Registered Nurse
Deaconess Hospital
Oklahoma City, OK
05.1992 - 05.2002
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Supervised Licensed Practical Nurses and Certified Nursing Assistants.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management, and appropriate nursing interventions.
Education
Master of Science - Nurse Anesthetist
Missouri State University
Springfield, MO06-2005
Bachelor of Science - Nursing
University of Oklahoma
Norman, OK05-1992
Skills
- Money handling
- Professionalism and courtesy
- Point-of-sale system
- Product recommendations
- Reliability and punctuality
- Time management skills
- ID verification
- Work ethic and integrity
Accomplishments
- Valedictorian Oklahoma University School of Nursing
- Who's Who List Oklahoma University
- International Order of the King's Daughters and Sons Scholarship
- Parry Scholarship Oklahoma University
Certification
- Certified Registered Nurse Anesthetist
- Registered Nurse
Affiliations
- Medical Mission Trip Kenya
Timeline
Cosmetics Cashier
Walmart
01.2025 - Current
Customer Service Associate
Walgreens
05.2022 - 11.2024
Certified Registered Nurse Anesthetist
Northeast Missouri Ambulatory Surgery Center
09.2010 - 12.2017
Certified Registered Nurse Anesthetist
St Claire Regional Medical Center
04.2009 - 11.2009
Certified Registered Nurse Anesthetist
St John’s Hospital
08.2005 - 02.2009
Registered Nurse
Deaconess Hospital
05.1992 - 05.2002
Master of Science - Nurse Anesthetist
Missouri State University
Bachelor of Science - Nursing
University of Oklahoma
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