Summary
Overview
Work History
Education
Skills
Timeline
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Kelley Neal

BelgradeBelgrade,MO

Summary

Adept at case management and fostering organizational growth, I enhanced patient care coordination and streamlined scheduling processes at Help at Home Senior Care. My expertise in program oversight and ability to develop strong community partnerships led to significant improvements in patient satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Care Coordinator

Help at Home Senior Care
04.2021 - 10.2024
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
  • Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
  • Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
  • Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
  • Set schedules for 150 staff by planning and designating shifts and hours.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Patient Registration Coordinator

Shawnee Health Care
02.2021 - 04.2021
  • Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
  • Maintained up-to-date knowledge of industry best practices, regulatory changes, and technological advancements by attending relevant workshops, conferences, and trainings.
  • Improved patient experience through proactive problem-solving and empathetic communication skills.
  • Ensured accurate patient information collection by implementing a thorough data verification system.

Assistant Store Manager

Steak N Shake Restaurant
07.2016 - 10.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Home Care Aide

Addus Home Health Care
01.2014 - 07.2016
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Education

High School Diploma -

Riverton High School
Riverton, IL

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Medical terminology understanding
  • Scheduling
  • Policy adherence
  • Goal setting
  • Care planning
  • Quality assurance
  • Program oversight
  • Strategic planning

Timeline

Care Coordinator

Help at Home Senior Care
04.2021 - 10.2024

Patient Registration Coordinator

Shawnee Health Care
02.2021 - 04.2021

Assistant Store Manager

Steak N Shake Restaurant
07.2016 - 10.2018

Home Care Aide

Addus Home Health Care
01.2014 - 07.2016

High School Diploma -

Riverton High School

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Kelley Neal