Kelley Norris
Store Manager
Lakeland,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Store Manager
Lowes Home Improvement Stores Store #2253
Lakeland, FL
10.2017 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Store Manager
Lowes Home Improvement Stores Store #2363
Poinciana , FL
04.2013 - 10.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Performed statistical analyses to gather data for operational and forecast team needs
- Protected store from loss or theft by setting and enforcing clear security policies
Assistant Store Manager
Lowes Home Improvement Stores Store #1592
Plant City, FL
09.2008 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Assistant Store Manager
Lowes Home Improvement Stores Store #2457
Auburndale, FL
04.2008 - 09.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Assistant Store Manager
Lowes Home Improvement Stores Store #1003
Tampa, FL
03.2006 - 09.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Department Manager
Lowes Home Improvement Stores
Lakeland, FL
01.2004 - 03.2006
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
Education
High School Diploma -
Mckeel Acadamy of Applied Technology
Lakeland, FL05.2003
Skills
- Policies and Procedures
- Store Merchandising
- Recruiting and Hiring
- Multitasking and Organization
- Staff Supervision
- Inventory Management
- Payroll Management
- Cash Management
- Supply Ordering
- Problem Anticipation and Resolution
- Customer Service
- Management Training
- Human Resources Oversight
- Bank and Safe Deposits
- Loss Prevention Procedures
- Positive and Friendly
- Replenishment and Recovery
- Complaint Resolution
- Employee Terminations
- Sales Promotion
- Leading Staff Meetings
- Knowledge of Candidates
- Information Security
- Safety and Security Enforcement
- Shelf Organizing
- Store Operations Oversight
- Payroll Administration and Timekeeping
- Maximizing Profitability
- Customer Relations
- Profit and Loss
- Money Handling
- Business Forecasting
- Leadership
Timeline
Store Manager
Lowes Home Improvement Stores Store #2253
10.2017 - Current
Store Manager
Lowes Home Improvement Stores Store #2363
04.2013 - 10.2017
Assistant Store Manager
Lowes Home Improvement Stores Store #1592
09.2008 - 04.2017
Assistant Store Manager
Lowes Home Improvement Stores Store #2457
04.2008 - 09.2008
Assistant Store Manager
Lowes Home Improvement Stores Store #1003
03.2006 - 09.2007
Department Manager
Lowes Home Improvement Stores
01.2004 - 03.2006
High School Diploma -
Mckeel Acadamy of Applied Technology
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