Kelley Offutt
Albuquerque,New Mexico
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Water Treatment Plant Operator in Training
New Mexico H2O
Albuquerque, NM
12.2022 - Current
- Monitored and adjusted water treatment plant operations in accordance with established procedures.
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Calibrated pumps and valves to regulate the flow of chemicals into the water supply system.
- Conducted weekly inspections of all equipment used in the water treatment process.
- Troubleshot operational issues involving mechanical components of the plant's systems.
- Managed inventory of chemicals used in the water treatment process.
- Inspected tanks and pipes for signs of corrosion or malfunctioning equipment.
- Repaired and maintained pumps, motors, blowers and other mechanical equipment used in the plant's operations.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Monitored chemical feed pumps to verify proper chemical dosage in treated water.
- Backwashed filters to remove dirt, grime and buildups.
- Prepared records of plant operations, material quantities and laboratory test results.
- Refilled and replaced chemical containers to prevent shortages and delays.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Used SCADA system to maintain appropriate levels.
Service Manager
Dearholt Automotive
Albuquerque, NM
02.2013 - 12.2022
- Building and maintaining superior customer relations and interactions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Guided technicians on automotive repair, tool usage and equipment operation
- Responsible for assuring proper diagnosis of mechanical problems as described by customer
- Responsible for estimating and advising customers of the necessary repairs and maintenance to their vehicle
- Responsible for completion of the repairs in an efficient and timely manner.
Service Advisor
Don Chalmers Ford
Rio Rancho, NM
11.2012 - 02.2013
- Responsible for positive contact and professional responses to all customer issues and concerns
- Responsible for assuring proper diagnosis of mechanical problems as described by customer
- Responsible for accurately estimating and advising customers of needed repairs and maintenance to their vehicle
- Responsible for completion of repairs in an efficient and timely manner.
Assistant Manager
Reliable Chevrolet
Albuquerque, United States
07.2011 - 07.2012
- Responsible for positive contact and professional responses to all customer issues and concerns
- Responsible for assuring proper diagnosis of mechanical problems as described by customer
- Responsible for accurately explaining to the customer the necessary repairs to their vehicle
- Responsible for completion of repairs in an efficient and timely manner.
Assistant Service Manager
Garcia Infiniti Automotive Group
Albuquerque, United States
06.2008 - 07.2011
- Met with customers to advise them of service needs and offer available solutions
- Developed written estimates and obtained customer consent to perform needed repairs and maintenance
- Guided technicians on automotive repair, tool usage and equipment operation
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Responsible for completion of repairs in an efficient and timely manner
- Routinely stayed in constant contact with customers and suppliers to ensure timely resolution of all issues and concerns.
Service Manager
Midas Auto Service
Albuquerque, United States
08.1993 - 06.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Followed through with client requests to resolve problems
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Responsible for the direction of assistant managers and up to eight service technicians
- Effectively communicating with employees and customers to ensure a positive experience.
Education
General Diploma -
Moriarty High School
06.1992
Skills
- Performance Evaluations Schedule Preparation
- Policy and Procedure Enforcement New Employee Hiring
- Job Prioritizing Hand and Power Tool Operation
- Visual Inspections Quality Control
- Time Management Inventory Management
- Repair Requirements Determination Skilled Maintenance and Repair
- Supply Requisition Employee Relations
- Business Development Office Administration
- Work Estimation Verbal and Written Communication
- Service Quality Management Quoting and Estimating
- Shift Scheduling Materials and Labor Costing
- Conflict Resolution Employee Safety Training
- Customer Service Work Planning and Prioritization
- Critical Thinking Worker Training
- Staff Supervision Service and Parts Teams Management
- Analytical Thinking Multitasking and Organization
- Honest and Trustworthy Reliable and Responsible
- System Monitoring
- SCADA Operations Knowledge
- Chemical Handling
- Water Purification
- Sample Collection
Hobbies and Interests
Camping, fishing, outdoor activities, spending time with family
Timeline
Water Treatment Plant Operator in Training
New Mexico H2O
12.2022 - Current
Service Manager
Dearholt Automotive
02.2013 - 12.2022
Service Advisor
Don Chalmers Ford
11.2012 - 02.2013
Assistant Manager
Reliable Chevrolet
07.2011 - 07.2012
Assistant Service Manager
Garcia Infiniti Automotive Group
06.2008 - 07.2011
Service Manager
Midas Auto Service
08.1993 - 06.2008
General Diploma -
Moriarty High School
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