Kelley Osborne
Ormond Beach
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Health Information Management/Privacy Officer
Kingwood Pines Hospital
08.2015 - 08.2020
- Complete timeliness psychiatric evaluations
- Complete timeliness history and physicals
- Audit for chart delinquencies weekly and monthly
- Review and edit physician transcriptions
- Archive medical records
- Chart assembly tracker
- Code inpatient and outpatient records
- Review employee hours daily
- Release of information
- Respond and act upon receipt of subpoenas
- Performance Improvement Committee and Forms Committee
- Train employees and physicians on EMR
- Audit coder timeliness and accuracy
- Create and revise all forms
- Write and revise policies and procedures
- Mentor and supervise students in the HIT program
Key Manager
Brinker
12.2014 - 08.2015
- Budget
- Payroll
- Schedules
- Hiring
- Training
- Inventory
- Handle guest complaints
- Technology and application updates
- Coordinate Give Backs
Student
Lone Star Community College
01.2012 - 08.2015
Student Practicum
Kingwood Pines Hospital
06.2015 - 07.2015
- Complete timeliness psychiatric evaluations
- Complete timeliness history and physicals
- Audit for chart delinquencies weekly and monthly
- Review and edit physician transcriptions
- Archive medical records
- Chart assembly tracker
- Code inpatient and outpatient records
- Review employee hours daily
- Release of information
- Respond and act upon receipt of subpoenas
- Participate on Performance Improvement Committee
- Audit coder timeliness and accuracy
Lead Patient Service Coordinator
MD Anderson Cancer Hospital
11.2007 - 12.2011
- Greet patients and family members
- Answer patient call light
- Answer multiple phone lines
- Scheduling
- Process and transcribe physician orders
- Order unit supplies
- Paper/ hybrid/EMR experience
- Train new employees
- File
- Fax
- Paging staff
- Organize and distribute mail
- Create spreadsheets and presentations
- Enter data into the computer
- Print all admission paperwork
- Test new programs
- Shift change reports
- Organize and conduct PSC meetings
- Assign beds
- Admit and discharge patients
- Assist in code blues
- Round with physicians
- Weekly chart audits for delinquencies
- Performance Improvement Committee
- EMR Committee
Expo/ Trainer
Brinker
10.2002 - 11.2007
- Answer phones
- Take Togo orders
- Train new hires
- Food quality
- Inventory
- Expedite food
- Greet guests
- Open new stores
Education
Associate of Applied Science - Health Information Technology
Lone Star Community College
Houston, TX08.2015
Diploma -
Kingwood High School
05-2003
Skills
- Customer service
- Friendly
- Professional
- Multi-task
- Organized
- Accurate
- Quick learner
- Positive attitude
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
Awards
- MD Anderson PSC of the Year 2008
- MD Anderson PSC of the Year 2009
Affiliations
- Advisement Board Member for the Health Information Technology Program at Lone Star College - North Harris
Certification
RHIT
Timeline
Director, Health Information Management/Privacy Officer
Kingwood Pines Hospital
08.2015 - 08.2020
Student Practicum
Kingwood Pines Hospital
06.2015 - 07.2015
Key Manager
Brinker
12.2014 - 08.2015
Student
Lone Star Community College
01.2012 - 08.2015
Lead Patient Service Coordinator
MD Anderson Cancer Hospital
11.2007 - 12.2011
Expo/ Trainer
Brinker
10.2002 - 11.2007
Associate of Applied Science - Health Information Technology
Lone Star Community College
Diploma -
Kingwood High School
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