Kelley Park
Decatur,TX
Summary
Healthcare Management professional with 15+ years of experience in hospice, home health and palliative care. Proven ability to manage staff effectively while ensuring patient satisfaction. Highly skilled in overseeing financial operations, establishing policies and procedures, and developing efficient and effective strategies to promote quality care. Self motivated and goal driven with a passion for caring for patients and families.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Klarus Homecare
01.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Intake Coordinator
Three Oaks Hospice
12.2020 - 10.2023
- Coordinated PRN nursing visits and symptom management follow up calls for all incoming calls from patients after business hours.
- Scheduled nursing visits according to priority on an individual basis for a census of over 200 hospice patients across Tarrant, Denton, Johnson, Wise and Parker county.
- Placed orders for medical equipment upon request and assisted in scheduling equipment delivery/pick-up with multiple DME companies.
- Obtained necessary information and medical records for new/prospective patients and scheduled nurse consults to determine eligibility for admission to hospice services per CMS guidelines.
- Verified insurance benefits for new/prospective patients in need of hospice services.
Intake Specialist
Southwestern Healthcare Resources
12.2019 - 03.2020
- Initial call intake for healthcare facilities and covered individuals requesting prior authorization for medical procedures.
- Focused on providing exceptional customer service.
- Ensured requests for prior authorization included all necessary information in the correct format on approved forms.
Referral Intake Department Manager
Solaris Hospice
01.2014 - 12.2019
- Managed all job duties of the referral intake department which included direct communication with patients, families, hospitals, skilled nursing facilities, and assisted livings.
- Obtained patient information and entered data into the nursing software.
- Scheduled nurses for new patient consults and admissions to hospice services.
- Obtained necessary medical records pertaining to the patient's medical care.
- Directly assisted the company owners by creating systems and procedures for quality management and supplying numerous reports with real-time accurate data pertaining to the census and company growth.
- Extensive knowledge in compliance procedures, ethics, HIPAA, COPs, Medicare, Medicaid, etc.
Pharmacy Technician
Solaris Hospice
01.2011 - 12.2013
- Worked in the lab compounding prescription medications in liquid, gel, cream, capsule, and tablet form.
- Assisted pharmacist in filling patient prescriptions in timely manner.
- Worked with a group of physicians to ensure proper procedures and filing for schedule CII prescriptions.
- Strict adherence to federal and state laws.
Education
Pre–Nursing -
North Central Texas College
Gainesville, Texas01.2017
Pre–Nursing - undefined
Weatherford College
Weatherford, Texas01.2013
Basic Courses - undefined
University of North Texas
Denton, Texas01.2009
Skills
- Microsoft Office 365 Suite
- Electronic medical record (EMR) software
- Insurance verification
- Medical terminology
- Referring physician and facility relations
- HIPAA regulations
- Problem solving and conflict resolution
- Healthcare compliance
- Operations management
- Quality improvement
Timeline
Referral Coordinator
Klarus Homecare
01.2024 - Current
Intake Coordinator
Three Oaks Hospice
12.2020 - 10.2023
Intake Specialist
Southwestern Healthcare Resources
12.2019 - 03.2020
Referral Intake Department Manager
Solaris Hospice
01.2014 - 12.2019
Pharmacy Technician
Solaris Hospice
01.2011 - 12.2013
Pre–Nursing - undefined
Weatherford College
Basic Courses - undefined
University of North Texas
Pre–Nursing -
North Central Texas College
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