Overview
Work History
Education
Skills
Timeline
Generic

Kelley Shedd

Mineral Wells

Overview

2026
2026
years of professional experience

Work History

Cashier

Dollar General
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.

Customer Service Representative

News and Centinal
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.

Fabricator

Wincore Windows and Doors
04.2022 - Current
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
  • Inspected equipment and materials to verify safety and quality standards.
  • Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
  • Collaborated with team members to complete projects accurately and quickly.
  • Developed innovative solutions for challenging fabrication projects, resulting in successful outcomes and satisfied clients.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
  • Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
  • Reduced material waste by accurately measuring and cutting materials to precise specifications.
  • Performed routine maintenance on fabrication equipment to ensure optimal performance levels during high-demand periods.
  • Trained new assembly personnel on proper use of equipment.

Optician

National Vision
08.2020 - 04.2021
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Learned new catalog of items to present current options to patients.
  • Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
  • Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
  • Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
  • Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
  • Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

DSP

Rescare Homecare
06.2013 - 04.2018
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Washington State Community College
Marietta, OH

Diploma -

Parkersburg Highschool
Parkersburg, WV
05.2007

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Product restocking
  • Conflict resolution
  • Issue resolution
  • Merchandise restocking
  • Attention to detail
  • Daily reporting
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Data entry
  • Training and onboarding
  • Basic math
  • Problem-solving
  • Honest and dependable

Timeline

Fabricator

Wincore Windows and Doors
04.2022 - Current

Optician

National Vision
08.2020 - 04.2021

DSP

Rescare Homecare
06.2013 - 04.2018

Cashier

Dollar General

Customer Service Representative

News and Centinal

Washington State Community College

Diploma -

Parkersburg Highschool

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Kelley Shedd