Kelley Parker
Lubbock,TX
Summary
Licensed Medical Aesthetician with expertise in sales, chemical peels and radio frequency skin tightening, IPL and laser hair removal at Owen Health Group. Proven track record in enhancing client satisfaction through personalized treatment plans and effective communication. Successfully increased client retention by delivering exceptional service and implementing innovative protocols, fostering long-term relationships and driving business growth.
Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Owen Health Group
01.2021 - Current
- Administered skin assessments to determine appropriate treatments and products for clients.
- Performed various aesthetic procedures, including RF, Laser Hair Removal, SkinPen, chemical peels.
- Enhanced client satisfaction through effective communication and attentive service during appointments.
- Implemented new protocols that improved treatment efficiency and elevated overall service quality.
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Conducted educational seminars on skincare topics, empowering clients to make informed decisions about their personal care routines.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Educated clients on skincare regimens and post-treatment care for optimal results.
- Maintained inventory of skincare products, ensuring availability of essential supplies for services.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
Account Manager
Chanel
03.2002 - 01.2015
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to drive growth and achieve sales targets.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Conducted regular performance reviews with clients to assess service effectiveness.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed strategic account plans to align with client objectives and maximize revenue opportunities.
Education
Bachelor of Science - Nursing
West Texas A&M University
Canyon, TXSkills
- Pre-and Post-operative care
- Customized treatment plans
- Chemical peel expertise
- Radio frequency skin tightening
- Skin rejuvenation techniques
- Intense pulsed light therapy
- Collaboration with medical professionals
- Microneedling expertise
- Laser hair removal
- Skincare product sales
- Verbal and written communication
- Client consultation
- Social media marketing
- Microdermabrasion proficiency
- Anti-aging treatments
Certification
- ZO Skin Health Expert
Timeline
Licensed Medical Aesthetician
Owen Health Group
01.2021 - Current
Account Manager
Chanel
03.2002 - 01.2015
Bachelor of Science - Nursing
West Texas A&M University
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