Kelley Perriello

• Manage all insurance program work Alacrity, Contractor Connection, Bright Serve, Sedgwick.
• Accounts receivable/payable/collections
• Bi weekly Payroll/Quickbooks
• Processed new hire paperwork and documents background checks ect.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
• Worked alongside project managers to establish timelines for constructions projects and provided quality and cost control on various projects.
• Maintained certificate of insurance for all sub-contractors.
• Oversee weekly construction meetings, job profits, margins, budgets ect.
• Communicated daily with vendors to keep project fully operational.
• Update social media sites throughout the company weekly.
• Negotiate, issue and execute change orders/contracts
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• Oversee daily operations

• Managed a team of over 20 employees

• Verify pack out & move back notes are entered daily

• Ensure job work orders are completed

• Create work orders required for customer service

• Provide production-based goals to Project Managers, and corrective actions as necessary

• Act as a conduit and resolution force regarding personnel concerns and employee- based discussions

• Address, and resolve conflicts communicated by home owners and/or Project Managers

• Input any, and all activities surrounding Project Manager activities into Assured Platform

• Collect information surrounding job quality or concerns from Project Managers

• Weekly Project Manager meetings to review jobs in progress

• Weekly Driver meetings to ensure the safety of all vehicles

• Maintain Warehouse/PM staff/Office employees time off/vacation

• Manage employee write ups/new hires/ termination • Coordinate The Plan daily

• Check endorsements

• Confirm that Insurance carriers have successfully received invoices

• Provide supporting facts to justify invoices • Maintain adjuster relations

• Collect invoice payments from Insurance carriers, and/or customers

• Input any, all activities surrounding collection activities into Assured platform

• Weekly report to accounting department reflecting in progress collections to date

• Meet goals that are implemented for collections weekly/monthly

• Selects, train, supervise, motivate, and evaluate project management staff of six

• Prepare all necessary documentation for sub-contractors for yearly audit

• Continuously monitor project budget against actual expenses throughout project life cycle

• Monthly reconciliation of project expenses against company expenses

• Interview and sign up all sub-contractors

• Obtaining all paper work to ensure workers comp and general liability is available as well as maintaining the Certificate of Insurance are kept updated throughout the year

• Manage project scope, timeline, budget and quality to exceed Servpro and homeowners expectations • Ongoing mitigation and resolution of project risks and issues impacting scope/quality/budget • Responsible for requesting and securing all appropriate approvals including sub-contractors, homeowners and insurance companies to obtain project commitment

• Provide project leadership to include: budget control, production timelines, client status reporting, client/team coordination, scope, and quality

• Identified and resolved project risks and issues, create mitigation and escalation plans to drive projects to successful completion

• Accountable for overall project /product delivery to meet or exceed customer satisfaction and/or acceptance criteria

• Assessed project issues and identify solutions to meet productivity, quality and project goals

• Build credibility, establish rapport, and maintain communication with stakeholders

• Provide project leadership to include: budget control, production timelines, status reporting, client/ team coordination, scope, and quality

• Led collaborative project planning efforts with Homeowners, Project Managers, Sub-Contractors and Insurance Companies

• Provide timely communication and impact analysis regarding risks and issues affecting the project schedule and/or client expectations

• Awareness of financial analysis and budget management

• Manage Accounts Payable/Receivable and expense control procedures including bank and account reconciliation, billing, invoicing, purchase/sales order and inventory verification

• Also responsible for General & Worker's Comp insurance

• Track work orders, correspondence, obtain estimates, and compile reports for all internal and external reporting requests

• Responsible for the timely and profitable completion of projects while ensuring that job site quality and safety are strictly enforced

• Create approved subcontractor bid list

• Develop, maintain and enforce project budgets and schedules

• Review and approve payments to subcontractors and vendors

• Negotiate, issue and execute change orders

• Maintain subcontractor relations

• Develop and manage project status, deliverables, risks and issues, and timelines; keeping management and key stakeholders informed