Kelley Presley
Windsor,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Curriculum Development Specialist
Financial Health Institute
Denver , CO
2021.04 - Current
- Managed the maintenance of precise subscription data records for both new subscribers and yearly renewals
- Ensured accurate and timely reporting of learners' course completion data to subscribing organizations
- Contributed to the development of online content through collaboration with the curriculum team
- Created visually engaging short videos to reinforce educational content
- Managed and enhanced customer service and relations for multiple subscribing organizations
- Gained expertise in gathering data and developing materials for presentations and curriculum
- Assist learners with questions regarding technical questions
- Established and oversaw program delivery task flows
- Assisted with technical inquiries from subscribers, clients, and staff
- Created online event registration pages for various training sessions and events
- Managed the scheduling and hosting of both live and web-based conferences, ensuring seamless execution
- Typed, formatted and edited correspondence and other documents
Customer Experience Specialist
Financial Health Institute
Denver , CO
2018.03 - 2021.04
- Ensured precision in maintaining subscription records for new subscribers as well as yearly renewals
- Maintained and updated records of learners' progress, providing timely reporting to subscribing organizations
- Contributed to the development of online content through collaboration with curriculum team
- Developed short videos to supplement educational materials
- Managed customer service and relations for multiple subscribing organizations
- Researched and created informative presentations along with curriculum
- Delivered prompt and accurate responses to learner's technical queries
- Managed the maintenance and organization of program delivery task flows
- Assisted with technical inquiries and provided guidance to customers and colleagues
- Effectively managed the creation of online event registration pages, enhancing functionality and user experience
- Facilitated the organization and execution of live and web-based conferences and training
- Updated databases with new and modified customer data
- Assisted in designing new strategies for improving the overall customer journey
- Provided recommendations on how to improve the quality of service provided to customers
Library Associate
Fort Lupton Public & School Library
Fort Lupton , CO
2019.06 - 2020.03
- Greeted patrons upon entrance to library and offered assistance with needs or issues
- Provided guidance to patrons for computer, copier, and printer usage
- Issued and updated library cards
- Aided in the successful implementation of various library programs through my involvement in their setup, delivery, and clean-up
- Consistently provided excellent customer care
- Coordinated the selection and acquisition of replacement adult fiction and non-fiction materials
- Engaging in outreach programs to establish and foster positive community connections
- Planned and executed diverse adult library programs to meet the needs of various target audiences.
- Maintained library database system, including cataloging new items and updating existing records
- Managed circulation desk operations including checking out, in materials and collecting fines, fees owed by patrons
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
Materials Handler
Boulder Public Library
Boulder , CO
2018.03 - 2019.06
- Managed the flow of returned materials and library deliveries
- Categorized and shelved returned materials accurately
- Managed the task of pulling holds report, locating correct items, and routing them to the requesting library
- Supported customers by addressing inquiries, assisting with material location, and resolving account concerns
- Provided support at the circulation desk when necessary
- Monitored stock levels on a regular basis to ensure sufficient supply of materials was available at all times.
Student Assistant
San José State University iSchool
San José , CA
2016.09 - 2017.12
- Delivering comprehensive training sessions to acquaint new university students with the iSchool's web conferencing platform
- Deliver instructional workshops to both current iSchool students and faculty members as they navigate the transition from outdated to modern web conferencing software
- Closely collaborated in the creation of user guides and training materials for an innovative web conferencing platform at iSchool, designed to enhance learning experiences for faculty and students
- Updated and enhanced training presentations based on ongoing review of student trainee feedback
- Ensured timely setup of online meeting rooms for various events including lectures, guest speakers, and student presentations
- Deliver practice sessions to enhance web conferencing skills of iSchool guest speakers
- Provided troubleshooting support for meeting attendees experiencing technical difficulties
- Delivered outstanding support for speakers and students, offering superior technical assistance during practice sessions
- Delivered top-notch technical assistance to enhance the lecture experience for guest speakers and faculty/staff
- Provided support to the faculty by assuming additional responsibilities as needed
Education
Master of Library and Information Science (MLIS) -
San José State University
B.A., Applied Liberal Arts/English -
University of Central Oklahoma
Skills
- Customer Service
- Training Delivery
- Highly Organized
- Spreadsheet Management
- Communication
- Self-Motivation
- Adaptability
- Calendar Management and Scheduling
- Digital Learning Platforms
- Learning Management Systems
- Technical Support
- Curriculum Design
- Web Conferencing
- Google G Suite
- MS Office Suite
- Adult Learning Theory
- Planning
- Information Technology
- Ticketspice
- Camtasia
- Articulate 360
Timeline
Curriculum Development Specialist
Financial Health Institute
2021.04 - Current
Library Associate
Fort Lupton Public & School Library
2019.06 - 2020.03
Customer Experience Specialist
Financial Health Institute
2018.03 - 2021.04
Materials Handler
Boulder Public Library
2018.03 - 2019.06
Student Assistant
San José State University iSchool
2016.09 - 2017.12
Master of Library and Information Science (MLIS) -
San José State University
B.A., Applied Liberal Arts/English -
University of Central Oklahoma
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