Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Purdy

Kent,WA

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at People Ready Staffing. Expert in conflict resolution and data entry, I excel in fast-paced environments, ensuring precision and empathy. Achieved a significant increase in repeat business through exceptional complaint handling and administrative efficiency.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

People Ready Staffing
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Office Assistant

ALC Desighn & Investment Group
03.2010 - 01.2016
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Payroll Clerk

Catholic Community Services
06.1995 - 09.2005
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Accounting Assistant

Shapiro & Associates
12.2000 - 06.2005
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Education

High School Grad -

Garfield High School
Seattle, WA

Secretarial Studies And Office Administration

Career Path Training Program
Federal Way, WA
02.2009

Office Administration -

Washington Works Employment Training
Seattle, WA
06.1995

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Payment Processing
  • Complaint Handling
  • Money handling abilities
  • Conflict Resolution

Timeline

Customer Service Representative

People Ready Staffing
01.2020 - Current

Office Assistant

ALC Desighn & Investment Group
03.2010 - 01.2016

Accounting Assistant

Shapiro & Associates
12.2000 - 06.2005

Payroll Clerk

Catholic Community Services
06.1995 - 09.2005

High School Grad -

Garfield High School

Secretarial Studies And Office Administration

Career Path Training Program

Office Administration -

Washington Works Employment Training

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Kelley Purdy