Kelley Richards
Autaugaville,AL
Summary
Dynamic and dedicated professional with extensive experience in animal care and customer service, notably at Battletown Animal Clinic. Proven ability in health monitoring and conflict resolution, ensuring optimal care and safety for animals. Recognized for exceptional adaptability and strong communication skills, fostering positive relationships with clients and team members alike.
Overview
35
35
years of professional experience
Work History
Daycare Worker
Growing in Grace
Louisville, AL
06.2021 - 10.2024
- Provided snacks and meals in accordance with dietary guidelines.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Secured indoor and outdoor premises to protect children.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
Exotic Animal Owner
Owners
Stephenburg, VA
08.1998 - 12.2002
- Ensured compliance with applicable laws and regulations related to business operations.
- Own and took care of exotic domesticated red foxes.
- Owned goats, horses, chickens, ducks, dogs, chickens, rabbits and cats.
- Constructed fences and pens, as well as, cleaned pens.
DogWood Grooming
Business Owners International
Stephensburg City, VA
08.1998 - 08.2002
- Oversaw daily operations of the business and provided guidance when needed.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Determined pricing for products or services based on costs and competition.
- Provided customer service assistance with scheduling appointments and payment transactions.
Volunteer
S.P.C.A.
Winchester, VA
11.1989 - 11.2000
- Assisted with fundraising efforts, including event planning and donor outreach.
- Made referrals to utilize community resources for resident's needs.
Dog and Cat Groomer
Pet Lovers Centre
Martinsburg, VA
03.1998 - 03.1998
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
Dog and Cat Groomer
Town and Country Pets
Winchester, VA
04.1997 - 03.1998
Veterinary Technician /Front Desk Receptionist
Battletown Animal Clinic
Berryville, VA
11.1996 - 10.1997
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Responded promptly to emergency calls outside normal business hours.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
Lactation Extraction Specialist
Hedgebrook Farm Market
Winchester, VA
08.1994 - 10.1996
- Maintained accurate records of customer interactions and feedback.
- Generated reports to track performance metrics of team members.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Kennel Technician
Aberdeen Acres Pet Care Center
Stephenson, VA
05.1991 - 08.1992
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Sales Associate
Pet Menagerie
Winchester, VA
09.1991 - 05.1992
- Greeted customers and provided exceptional customer service.
- Assisted with training classes for puppies and adult dogs using positive reinforcement techniques.
- Ensured that all paperwork was completed accurately prior to releasing animals back into their owner's care.
- Scheduled appointments for veterinary visits or grooming sessions for clients' pets.
Education
High School Diploma -
James Wood High School
Winchester, VA08-1991
Skills
- Behavior training
- Health monitoring
- Customer service and support
- Facility maintenance
- Emergency response
- Time management
- Problem solving
- Conflict resolution
- Safety protocols
- Canine first aid
- Cleanliness standards
- Dog handling skills
- Team collaboration
- Animal care and welfare
- Client communication strategies
- Adaptability and flexibility
- Patience and composure
References
References available upon request.
Timeline
Daycare Worker
Growing in Grace
06.2021 - 10.2024
Exotic Animal Owner
Owners
08.1998 - 12.2002
DogWood Grooming
Business Owners International
08.1998 - 08.2002
Dog and Cat Groomer
Pet Lovers Centre
03.1998 - 03.1998
Dog and Cat Groomer
Town and Country Pets
04.1997 - 03.1998
Veterinary Technician /Front Desk Receptionist
Battletown Animal Clinic
11.1996 - 10.1997
Lactation Extraction Specialist
Hedgebrook Farm Market
08.1994 - 10.1996
Sales Associate
Pet Menagerie
09.1991 - 05.1992
Kennel Technician
Aberdeen Acres Pet Care Center
05.1991 - 08.1992
Volunteer
S.P.C.A.
11.1989 - 11.2000
High School Diploma -
James Wood High School
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