Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Kelley Robinson

Salisbury,NC

Summary

Dynamic and detail-oriented professional with extensive experience at Walgreens. Proven track record in managing operations. Recognized for reliability, driving store performance and customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
03.2018 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improve customer satisfaction through staff training in customer service and product knowledge.
  • Maintaine proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximize sales by creating innovative visual merchandising displays and store layouts.
  • Approve regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, and individual employee knowledge

Assistant Store Manager

Walgreens
06.2007 - 03.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity.
  • Reported issues to higher management with great detail.

Pharmacy Technician

Walgreens
01.2007 - 06.2007
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

SIMS Coordinator

Walgreens
12.2003 - 01.2007


  • Enhanced SIMS data accuracy by conducting regular audits and rectifying discrepancies in on hand inventory counts
  • Streamlined data entry processes for improved efficiency and reduced errors in store inventory
  • Trained staff members on SIMS usage, ensuring consistent and effective use of the system across departments to keep counts consistent

Education

Bachelor Of Science - Marketing

University of North Carolina At Charlotte
Charlotte, NC

Skills

    Customer Service Skills

    Great Attention to Detail

Certification

PTCB Certified

Timeline

Store Manager

Walgreens
03.2018 - Current

Assistant Store Manager

Walgreens
06.2007 - 03.2018

Pharmacy Technician

Walgreens
01.2007 - 06.2007

SIMS Coordinator

Walgreens
12.2003 - 01.2007

Bachelor Of Science - Marketing

University of North Carolina At Charlotte

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Kelley Robinson