Kelley Ruiz
Homeland,USA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Collaborates effectively with teams and adapts to changing needs, consistently delivering efficient and empathetic service to achieve desired outcomes. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Remote New Patient Specialist
Advance Diabetes Supply
07.2021 - 01.2024
- Assist new patients in creating account and beginning the process to obtain diabetic supplies
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Assist in obtaining required documentation and information to move account forward and ship patients their diabetic supplies
- Work as a team to hit our team goal along with personal goal
- Verified patient insurance eligibility and entered patient information into system.
Remote Tax Support Specialist
Optima Tax Relief
07.2019 - 06.2021
- Called clients to assist in completing tax organizers
- Assisted tax preparer in collecting all necessary tax documents and information
- Delivered exceptional customer service by addressing concerns promptly and offering clear explanations of complex tax concepts.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Worked well in a team setting, providing support and guidance.
- Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
- Proactively addressed and resolved client concerns, building trust and loyalty.
Bilingual Customer Service Representative
Payday Money Centers
12.2018 - 06.2019
- Opened new loans for customers
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Check cashing
- Trained new personnel regarding company operations, policies and services.
- Learned and adapted quickly to new technology and software applications.
Outbound Sales Call Center Agent
MediaStratx
04.2018 - 12.2018
- Increased sales by effectively presenting product information and persuading potential customers to extend their auto warranty
- Delivered scripted sales talks to customers reached via automatic dialing systems.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Loara High School
Anaheim, CA06.2014
Skills
- Healthcare Systems Understanding
- Patient confidentiality
- Data entry proficiency
- Customer Service
- Problem-Solving
- Time Management
- Calm and Effective Under Pressure
- Tax law familiarity
- Attention to Detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
I was presented an excellence award in recognition of commitment to our core values in Exceptional Customer Service and Good Work Environment
Languages
Spanish
Native or Bilingual
Timeline
Remote New Patient Specialist
Advance Diabetes Supply
07.2021 - 01.2024
Remote Tax Support Specialist
Optima Tax Relief
07.2019 - 06.2021
Bilingual Customer Service Representative
Payday Money Centers
12.2018 - 06.2019
Outbound Sales Call Center Agent
MediaStratx
04.2018 - 12.2018
High School Diploma -
Loara High School
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