Kelley Russo
Syracuse
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and fostering educational growth, as demonstrated in previous jobs. Excels in customer service and classroom organization, leveraging strong multitasking and collaborative teamwork skills to achieve significant outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Dicks Sporting Goods
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Certified Teacher Assistant
Liverpool Central School District
09.2022 - Current
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Supported the integration of technology into the curriculum by assisting with the implementation of digital tools such as online quizzes and educational websites.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills.
Bartender
Aramark, Ampthiheater
06.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Certified Teacher Assistant
Solvay Union Free School District
09.2018 - 08.2022
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Contributed to significant increase in reading proficiency through targeted literacy interventions.
- Coordinated with parents and teachers to discuss student progress and address concerns.
Preschool Teacher
P.E.A.C.E Inc Head Start
05.2011 - 08.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Associate of Science - Early Childhood Education
Onondaga Community College
Syracuse, NY01-2007
Certificate - Early Childhood Education
Onondaga Community College
Syracuse, NY01-2007
High School Diploma -
Cicero-North Syracuse School District
Cicero, NY06-2004
Skills
- Customer service
- Small group facilitation
- Strong multitasking
- Classroom organization
- Teamwork and collaboration
- Verbal communication
- Highly reliable
- Time management
- Multi-tasking strength
- Handling difficult customers
- Computer skills
- Collaborative teamwork
Certification
Certified Teacher Assistant Level III
Timeline
Sales Associate
Dicks Sporting Goods
07.2024 - Current
Bartender
Aramark, Ampthiheater
06.2023 - 09.2024
Certified Teacher Assistant
Liverpool Central School District
09.2022 - Current
Certified Teacher Assistant
Solvay Union Free School District
09.2018 - 08.2022
Preschool Teacher
P.E.A.C.E Inc Head Start
05.2011 - 08.2018
Associate of Science - Early Childhood Education
Onondaga Community College
Certificate - Early Childhood Education
Onondaga Community College
High School Diploma -
Cicero-North Syracuse School District
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