Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelley Rutledge

Franklin,TN

Summary

Experienced professional in sales, operations, customer service, healthcare and personal assistance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of First Impressions

Retirement Renegade
11.2021 - Current
  • Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Received in-bound calls and initiated 50-100 out-bound daily calls to introduce customers to products and services offered.

WELLNESS COACH/MOVEMENT THERAPIST

KELLS WELLNESS
04.2010 - Current
  • Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
  • Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
  • Established trusting relationships with clients, fostering open communication and long-term commitment to wellness goals.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Assistant Manager

Restore Hyper Wellness and Cryotherapy
03.2020 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.

Program Director

PREMIER MARTIAL ARTS
03.2020 - 12.2020
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Monitored program performance to identify areas for improvement.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.

PERSONAL ASSISTANT TO THE CEO AND CFO

SOUTHERN ROCK RESTAURANTS
03.2019 - 02.2020
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Boosted teams morale (10), organized team-building activities that fostered positive work environment.
  • Improved organizational culture, initiated wellness program that promoted work-life balance.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Education

Bachelor of Science -

University of Wisconsin, Milwaukee
Milwaukee, WI

Associate of Science -

Trinity School of Natural Health
Indianapolis, IN

Skills

  • Excellent analytical & critical thinker
  • Motivate others
  • Interact well with all levels of people
  • Strong relationship building skills
  • Thorough knowledge of direct and business to business sales and marketing
  • Exceptional at negotiation
  • Leadership abilities
  • Organized
  • Strategic planning
  • Communication competence - both verbal and written
  • Attention to detail
  • Cross-functional collaboration
  • Can handle complexities

Excellent Communication

Relationship Building

Public Speaking

Effective Multitasking

Exceptional communication

Certification

  • Certified Natural Health Professional
  • AFFA Certified Personal Trainer
  • Foundation Training Certified Instructor
  • YogaFit Level I
  • Silver Sneakers
  • Certified Postural Alignment Specialist II (Egoscue University, San Diego CA) CPRAED

Timeline

Director of First Impressions

Retirement Renegade
11.2021 - Current

Assistant Manager

Restore Hyper Wellness and Cryotherapy
03.2020 - 11.2021

Program Director

PREMIER MARTIAL ARTS
03.2020 - 12.2020

PERSONAL ASSISTANT TO THE CEO AND CFO

SOUTHERN ROCK RESTAURANTS
03.2019 - 02.2020

WELLNESS COACH/MOVEMENT THERAPIST

KELLS WELLNESS
04.2010 - Current

Bachelor of Science -

University of Wisconsin, Milwaukee

Associate of Science -

Trinity School of Natural Health

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