Kelley Simmons
Universal City,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
QURATE RETAIL GROUP (QVC)
, Texas
08.2022 - 10.2024
- Handled customer complaints and inquiries in courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Processed orders, returns, adjustments, and exchanges in accurate and efficient manner
- Assisted customers with product selection by providing detailed information about available products and services
- Provided account information to customers and explained bill service policies and customer rights
- Navigated multiple computer systems and applications and utilized search tools to find information
- Made appropriate account corrections to resolve customer problems
REMOTE CUSTOMER SERVICE AGENT
SHOWINGTIME APPOINTMENT CENTER (PRIOR CENTRALIZED SHOWING SERVICE)
San Antonio, TX
04.2016 - 09.2022
- Answer/ make calls from realtors & sellers concerning appointments
- Input data for realtors for homes on market
- Appointment scheduling
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Explain products or services and prices, and answer questions from customers
- Answer phones and obtain customer information such as name, address, and payment method, and enter orders into computers
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Make reservations and explain service/ assist guests with information on amenities
- Provided excellent customer service to a variety of clients in a fast-paced call center environment
- Assisted customers with product selection, ordering, billing inquiries, payment processing
CUSTOMER SERVICE AGENT
THE SCOOTER STORE
New Braunfels, TX
01.2012 - 09.2012
- Perform variety of clerical & office tasks such as daily deposits, answering phones, data entry, & filing
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CUSTOMER SERVICE AGENT
WEST TELEMARKETING CORP
Universal City, TX
12.2006 - 01.2012
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Maintained up-to-date knowledge of product and service changes.
INSURANCE VERIFIER
METHODIST HEALTHCARE SYSTEM
San Antonio, TX
02.2005 - 11.2006
- Insurance verification / inform patients of copays
- Patient registration / greet patients
- Ensured compliance with federal and state laws governing the handling of confidential patient information
- Verified insurance coverage and eligibility prior to appointments and procedures
DENTAL ASSISTANT
UNIVERSAL CITY FAMILY DENTISTRY
Universal City, TX
05.2003 - 08.2004
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer
Education
Dental Assistant - Dental
San Antonio College of Medical & Dental Assistant
San Antonio, TX02.2003
High School Diploma -
Judson High School
Converse, TX05.1995
Skills
- Active listening
- Problem resolution
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Order processing
- Clerical support
- Credit adjustments
- Call center operations
- Computer proficiency
- Data entry
- Customer service
Timeline
CUSTOMER SERVICE REPRESENTATIVE
QURATE RETAIL GROUP (QVC)
08.2022 - 10.2024
REMOTE CUSTOMER SERVICE AGENT
SHOWINGTIME APPOINTMENT CENTER (PRIOR CENTRALIZED SHOWING SERVICE)
04.2016 - 09.2022
CUSTOMER SERVICE AGENT
THE SCOOTER STORE
01.2012 - 09.2012
CUSTOMER SERVICE AGENT
WEST TELEMARKETING CORP
12.2006 - 01.2012
INSURANCE VERIFIER
METHODIST HEALTHCARE SYSTEM
02.2005 - 11.2006
DENTAL ASSISTANT
UNIVERSAL CITY FAMILY DENTISTRY
05.2003 - 08.2004
Dental Assistant - Dental
San Antonio College of Medical & Dental Assistant
High School Diploma -
Judson High School
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