Kelley Smith
Vallejo,CA
Summary
Knowledgeable medical office professional with exceptional background over 9+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Experienced with order management and improving operational processes. Utilizes strong analytical skills to ensure accuracy and efficiency in order fulfillment. Knowledge of inventory control and customer service practices, consistently delivering high-quality results.
Overview
15
15
years of professional experience
Work History
Exogen Order Specialist
Bioventus
10.2020 - Current
- Managed order processing systems to ensure timely and accurate fulfillment of customer requests.
- Collaborated with cross-functional teams to resolve discrepancies and streamline order workflows.
- Trained new staff on order entry procedures and system usage for improved efficiency.
- Reviewed incoming orders for accuracy, ensuring compliance with company standards and protocols.
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Verify health insurances for guidelines
- Input order information into ED system and update orders as needed
- Communicate with reps to inform them of guidelines and what is still needed for the order to submit for authorization
- Utilize Foxit to keep documents in order
- Utilize Pverify to verify insurances
Medical Assistant / Quality Control Specialists
Muir Orthopaedic Specialists
11.2010 - Current
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Answered appointment calls to streamline office operations.
- Assisted with technical treatments and entered information within patient records and charts.
- Communicated with patients by phone and via written correspondence.
- Measured patient peak flows to improve workflow efficiency.
- Selected equipment for use in ultrasound setup according to specifications of examination.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Communicated with medical transcriptionists regarding patient medical records.
- Organized charts, documents and supplies to maintain team efficiency.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Positioned patients for optimal comfort prior to procedures.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared injections, suture and staple removal.
- Improved operations by working with team members and patients to find workable solutions.
- Notified management promptly of any systemic concerns with patient concerns and recommended improvement plans.
- Nextgen and EHR experience.
- Assist with trouble shooting technical issues.
Education
Medical Assistant Certification - Medical Assisting
Carrington College - Pleasant Hill
Pleasant Hill, CA10 2010
Skills
- Quality control professional
- Compassionate communication skills
- Articulate communication skills
- Charting proficiency
- Recordkeeping proficiency
- Organized and efficient
- Organized and detail-oriented
- Problem resolution
- Order management
Timeline
Exogen Order Specialist
Bioventus
10.2020 - Current
Medical Assistant / Quality Control Specialists
Muir Orthopaedic Specialists
11.2010 - Current
Medical Assistant Certification - Medical Assisting
Carrington College - Pleasant Hill