KELLEY SNOW
Team Lead
Pinellas Park,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
PTAC Team Lead
01.2017 - Current
- Experience with completing quarterly and yearly staff evals
- Participates with staff disciplinary conversations and action plans
- Participated in a PIE event
- Enrolled in the LEAD program
- Currently a member of the OneVision Committee
- Completed the Emerging Leaders Program
- Works closely with all departments within PTAC to ensure patient satisfaction
- Worked with RPAD and upper management to create a healthstream on Insurance Verification/Payment estimator for the facility ER staff
- Experienced in working with Meditech, Cerner, Cvap and EPtac
- Follow all Departmental Policies and Procedures
- Address all staff questions and concerns
- Train new employees on all applications and PTAC processes
- Timely handle all facility and scheduling issues
- Run reports and manage the daily work load
- Handle all Kronos edits and PTO requests
- Proficiently QA accounts worked by the staff and facility.
Patient Access
Parallon
01.2014 - 01.2017
- Accurately obtains/validates/documents patient demographics and insurance information and assigns correct payer plan code
- Completes insurance verification and benefit eligibility checks
- Accurately documents initial pre-certification/authorization information in available
- Starts pre-certification and Notice of Admission for IP
- Calculates patient liabilities and actively collects and processes patient payments
- Prioritize work for great work flow
- Follow all Departmental Policies and Procedures.
Registration Specialist
Mercy St. Charles Hospital
01.2007 - 01.2012
- Responsible for maintaining patient confidentiality
- Follow all Departmental Policies and Procedures
- Work together with Doctors and Nurses for great patient satisfaction
- Type up patients for outpatient tests and surgeries
- Answer phones, fax documents, and make copies
- Act as a resource for patients
- Have Insurance and State Public Assistance knowledge.
Education
Bachelor of Science, Business - Healthcare Management - undefined
Western Governors University
Associates Degree in Secretarial Science/Word Processing - undefined
Stautzenberger College
Skills
Production monitoring
Characteristics
- Loyal and Dependable
- Hard Worker
- Great communication skills
Timeline
PTAC Team Lead
01.2017 - Current
Patient Access
Parallon
01.2014 - 01.2017
Registration Specialist
Mercy St. Charles Hospital
01.2007 - 01.2012
Bachelor of Science, Business - Healthcare Management - undefined
Western Governors University
Associates Degree in Secretarial Science/Word Processing - undefined
Stautzenberger College
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