Kelley Starnes

Lead Certified Pharmacy Technician

Walmart Pharmacy #1217

06.2016 - Current

Improved patient satisfaction by providing efficient and accurate prescription services.
Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
Enhanced customer experience with thorough medication counseling and personalized attention.
Reduced medication errors, implementing strict quality control measures and double-checking procedures.
Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Stocked, labeled, and inventoried medication to keep accurate records.
Supervised ~10 pharmacy technicians and coordinated day-to-day assignments.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Counted, measured and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Managed opening and closing duties for pharmacy.
Coordinated verification and filling of 400-500 daily prescriptions in high-volume retail pharmacy environment.
Administered immunizations.
Created weekly pharmacy technician schedule and managed workflow schedule daily.