Kelley Tollison
Greenville,SC
Summary
Detail-oriented Clinical Research Associate well-versed in coordinating operations, managing sites and drafting detailed clinical reports. Knowledgeable about action planning, database locking and standard operating procedures. Supports participant recruitment and management to meet research objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Research Associate
Kiyatec
01.2022 - Current
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Liaised with Medical and Regulatory affairs department personnel to communicate important clinical data and events.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Reviewed data queries and listings and worked with study centers to resolve data discrepancies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
Customer Experience Specialist
Kentwool
06.2021 - 12.2021
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Pharmacy Technician
Walgreens
09.2020 - 12.2021
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Bachelor of Science - Biology
University of South Carolina Beaufort
Beaufort, SC05.2021
Bachelor of Arts - Psychology
University of South Carolina Beaufort
Beaufort, SC05.2021
Skills
- Clinical Research Coordination
- Data Analysis
- Documentation Management
- Site monitoring
- Protocol Review
- Clinical Documentation
- Clinical trial management
Accomplishments
- Shell-Less Chicken Embryo Development
Engineered an incubator that allowed for the shell-less incubation of chicken embryos. Conducted several trials over the course of two years with successful cultivation of an embryo up until the day of hatching. Presented the findings of the research at Discover USC as well as created and taught an interactive laboratory focused on chicken development at May River High-school.
Certification
- CPhT - Certified Pharmacy Technician
- CPR Training - AED Certified
Timeline
Clinical Research Associate
Kiyatec
01.2022 - Current
Customer Experience Specialist
Kentwool
06.2021 - 12.2021
Pharmacy Technician
Walgreens
09.2020 - 12.2021
Bachelor of Science - Biology
University of South Carolina Beaufort
Bachelor of Arts - Psychology
University of South Carolina Beaufort
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