Kelley Tompkins
Houston
Summary
Results-focused and versatile entrepreneurial professional with progressive operational leadership experience developing and implementing data-driven strategy frameworks to achieve customer-focused success. Characterized as successfully maneuvering a consultative customer partnership, leveraging cross-functional collaboration to improve competitive position and influence outcomes.
Overview
23
23
years of professional experience
Work History
Business Consultant and Operations Manager
987 AESTHETICS & WELLNESS
2019.02 - Current
- Instrumental in building a consultative relationships with employees and customers to deliver sales growth of medical spa with average annual revenue of $480K
- Implement compliance policies including development of employee training program for HIPAA and onboarding processes to ensure optimal workflow alignment with regulatory requirements
- Design Q2Q sales goals, defined in sales dollars, reflecting the industry seasonality setting a 5%-11% growth objective to retail and service sales per quarter.
- Develop scalable, repeatable processes related to software utilization, sales strategy and operational structure that enhance competitive advantage and generate overall performance improvement
- Proactive in a Customer-facing role to create efficient procedures and positive customer experiences including implementation of software features streamlining customer experience and employee interface.
Business Owner & Director of Operations
EMERGE MEDICAL DAY SPA
2008.01 - 2016.07
- Founded Emerge Medical Spa and grew business from zero to $1M annual revenue within the first 2 years employing a team of 22
- Elevated strategic positioning within the service and retail market focusing on key operational metrics including measurable campaign sales growth and customer feedback implementation
- Collaborated with retail product companies and sales representatives to increase employee training, maintain inventory, and sharpen competitive edge
- Established a robust financial management formula ensuring business framework structure optimized profit and maximized margins while promoting an exceptional med-spa experience
- Championed an annual employee development system to include internal role reviews, skills assessments, trainings, and peer-to-peer evaluations
Business Sales Consultant
DERMALOGICA
2007.01 - 2008.08
- Consultative Sales role responsible for driving revenue and market utilization through the development and execution of territory objectives, resulting in growth of over $1.13 million in total sales dollars for Aesthetic accounts in Oklahoma and Arkansas
- Coordinated with stakeholders to qualify and onboard new accounts
- Tailored initial and advanced account training to ensure successful integration of product lines and maximum revenue impact
- Utilized a consultative sales acumen to ensure customer-related needs are successfully addressed.
Cardiovascular Senior Sales Consultant
NOVARTIS
2005.07 - 2007.08
- Recruited to develop and implement a comprehensive territory business plan that aligned with the launch strategy of Tekturna and Exforge sales
- Established key relationships with Cardiologists, Endocrinologists, Nephrologists and Family Practice physicians involved in the patient care continuum
- Achieved $1.2M above projected sales goals in new cardiovascular treatment market
- Fostered collaboration among functional teams sharing knowledge, experience and insights
- Leveraged sales analytics and field intelligence to bridge implementation gaps and create high-impact interactions.
Respiratory Specialty Sales Representative
MERCK & CO. INC
2002.01 - 2005.05
- Established partnerships with health systems, developed advocacy utilizing national thought leaders, local key opinion leaders and other decision makers securing product education and access within the territory
- Implemented pull through strategies and resolved reimbursement issues for key Allergist, Pulmonologist and ENT accounts
- Recognized with the 2004 Director's Award for highest portfolio sales growth
- Earned the 2003 regional "Rookie of the Year" for product and business execution of portfolio products.
Education
Bachelor of Science - Human Development & Ecology
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TXSkills
- Team Leadership & Coaching
- Consultative Sales
- Business Analysis & Fiscal Planning
- Complex Multi-Project Management
- Cross Collaboration & Influence
- Strategy & Execution
- Training Tools Design
- Process Streamlining
Timeline
Business Consultant and Operations Manager
987 AESTHETICS & WELLNESS
2019.02 - Current
Business Owner & Director of Operations
EMERGE MEDICAL DAY SPA
2008.01 - 2016.07
Business Sales Consultant
DERMALOGICA
2007.01 - 2008.08
Cardiovascular Senior Sales Consultant
NOVARTIS
2005.07 - 2007.08
Respiratory Specialty Sales Representative
MERCK & CO. INC
2002.01 - 2005.05
Bachelor of Science - Human Development & Ecology
UNIVERSITY OF TEXAS AT AUSTIN
Similar Profiles
Megan FrancisMegan Francis
Founder- Nurse Practitioner at NM Aesthetics | WellnessFounder- Nurse Practitioner at NM Aesthetics | Wellness
DiAnn VanDykeDiAnn VanDyke
Staff Nurse at Revive Aesthetics And WellnessStaff Nurse at Revive Aesthetics And Wellness
Charlotte HarrisCharlotte Harris
Licensed Esthetician at Elite Beauty Bar Aesthetics and WellnessLicensed Esthetician at Elite Beauty Bar Aesthetics and Wellness