Kelley Trent
Chandler,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Lead Veterinary Technician
Chandler Gilbert Animal Hospital
11.2016 - Current
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
- Collaborated with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
Veterinary Hospital Manager, Veterinary Technician
South Mountain Vet Clinic
03.2005 - 10.2016
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Maintained a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent crosscontamination.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Veterinary Receptionist
Mcclintock Animal Care Center
03.1998 - 09.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
Education
Associate of Science - Veterinary Technology
Penn Foster Career School
Scranton, PABachelor of Science - Exercise Science
Arizona State University
Tempe, AZ05.1999
Skills
- Medical Record Keeping
- Wound Care Management
- Veterinary Diagnostic Imaging
- Pain Management Techniques
- Laboratory Sample Analysis
- Diagnostic Equipment Operation
- Advanced Dental Procedures
- Appointment Scheduling Efficiency
- Radiology Safety Protocols
- Animal Restraint Techniques
- Pharmacy Inventory Management
- Vaccine Administration
- Intravenous Catheter Placement
- Staff Training and Development
- Intravenous Injection
- Surgical Assistance
- Closed-Chest CPR
- Thoracic and Abdominal Radiograph
- General Anesthesia Monitoring
- Safe Medication Dispensing
- Post-operative Recovery Support
- Sanitation and Sterilization
- Expert Anesthesia Administration
- Cytocentesis
- Intramuscular Injection
- Medication Administration
- Ear Sample Collection
- Controlled Substance Management
- IV Medication Administration
- Wound Treatment
- Fluorescein Stain Test
- Euthanasia
- Surgical Preparation
- Anesthesia Administration
- Instrument Pack Sterilization
- Canine and Feline Intubation
- Anal Sac Expression
- Surgical Procedures and Support
- Surgical Scrubbing Procedures
- Staff Training
- Drug Inventory Oversight
- Surgery and Procedure Preparation
Timeline
Lead Veterinary Technician
Chandler Gilbert Animal Hospital
11.2016 - Current
Veterinary Hospital Manager, Veterinary Technician
South Mountain Vet Clinic
03.2005 - 10.2016
Veterinary Receptionist
Mcclintock Animal Care Center
03.1998 - 09.2002
Associate of Science - Veterinary Technology
Penn Foster Career School
Bachelor of Science - Exercise Science
Arizona State University
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