Kelley Trent
Chandler,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Lead Veterinary Technician
Chandler Gilbert Animal Hospital
Chandler, AZ
11.2016 - Current
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
- Collaborated with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
Veterinary Hospital Manager, Veterinary Technician
South Mountain Vet Clinic
Phoenix, AZ
03.2005 - 10.2016
- Streamlined inventory management for cost-effective ordering, maintaining an organized supply room and reducing waste.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Maintained a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent crosscontamination.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Veterinary Receptionist
Mcclintock Animal Care Center
Tempe, AZ
03.1998 - 09.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
Education
Associate of Science - Veterinary Technology
Penn Foster Career School
Scranton, PABachelor of Science - Exercise Science
Arizona State University
Tempe, AZ05.1999
Skills
- Medical Record Keeping
- Wound Care Management
- Veterinary Diagnostic Imaging
- Pain Management Techniques
- Laboratory Sample Analysis
- Diagnostic Equipment Operation
- Advanced Dental Procedures
- Appointment Scheduling Efficiency
- Radiology Safety Protocols
- Animal Restraint Techniques
- Pharmacy Inventory Management
- Vaccine Administration
- Intravenous Catheter Placement
- Staff Training and Development
- Intravenous Injection
- Surgical Assistance
- Closed-Chest CPR
- Thoracic and Abdominal Radiograph
- General Anesthesia Monitoring
- Safe Medication Dispensing
- Post-operative Recovery Support
- Sanitation and Sterilization
- Expert Anesthesia Administration
- Cytocentesis
- Intramuscular Injection
- Medication Administration
- Ear Sample Collection
- Controlled Substance Management
- IV Medication Administration
- Wound Treatment
- Fluorescein Stain Test
- Euthanasia
- Surgical Preparation
- Anesthesia Administration
- Instrument Pack Sterilization
- Canine and Feline Intubation
- Anal Sac Expression
- Surgical Procedures and Support
- Surgical Scrubbing Procedures
- Staff Training
- Drug Inventory Oversight
- Surgery and Procedure Preparation
Timeline
Lead Veterinary Technician
Chandler Gilbert Animal Hospital
11.2016 - Current
Veterinary Hospital Manager, Veterinary Technician
South Mountain Vet Clinic
03.2005 - 10.2016
Veterinary Receptionist
Mcclintock Animal Care Center
03.1998 - 09.2002
Associate of Science - Veterinary Technology
Penn Foster Career School
Bachelor of Science - Exercise Science
Arizona State University