Kelley V. Flores

• Supervising a team of six staff members on operational protocols, software systems, data entry,

and safety standards

• Managing allocated times in a high-volume setting daily to ensure incoming and outgoing 60+

truck deliveries

• Coordinating logistics for daily by prioritizing time-sensitive tasks such as inputting inventory,

setting up incoming/outgoing delivery across 42 dock doors daily to meet company deadlines and

goals

• Maintaining accurate records of all incoming and outgoing shipments, including tracking

numbers, delivery dates, and audit transactions onto the software system

• Providing excellent customer service satisfaction by acting as the primary point of contact for

customer inquiries, relating to order status, updates or product availability, as needed

• Using Agile software application to record all needed information, data-entry, and to help team

members review data and company goals

• Adhering to all safety protocol, producers, and policies to maintain a safe work environment

• Answered phones, greeted and directed visitors while maintaining medical screening protocols.
• Supported front desk clerical tasks and assisted in patient check-ins.
• Maintained filing systems and prepared documentation for medical processing.
• Ensured accurate data entry of personal information into the system.
• Maintained a clean, organized, and professional environment.
• Handled customer inquiries and escalated issues to appropriate staff when necessary.

• Supported daily administrative and clerical management in a research environment.
• Entered client data accurately into internal databases and systems.
• Answered incoming calls, responded to emails, and assisted clients as needed.
• Maintained filing systems and organized paperwork for audits and reports.
• Coordinated logistics and prepared shipping labels for documentation delivery.
• Scheduled appointments and relayed messages to ensure clear communication across departments.
• Provided front-end customer service and support.
• Answered phones and assisted customers while managing photo lab ticketing.
• Handled document printing, scanning, and packaging.
• Supported clerical duties in greeting, scheduling, and directing customers.

• Operated registers and provided personalized customer service.
• Maintained organized displays and handled product restocking.