Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelley Vinson

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Sodexo
05.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Sous Chef

Augusta National Golf Club
04.2015 - 04.2024
  • This is a once a year job that I have done for the past 10 years. It takes place every April.
  • Every morning prepped the different items that I needed for the day
  • Prepared food for the Master's members A La Carte style
  • During this time, I displayed the following: Experience in full service restaurant, understanding of cooking methods, ingredients and equipment, flexible schedule, task-driven individual
  • My Responsibilities included: Cooking and preparing all menu items in accordance standards set by the Chef
  • Stocking and maintaining sufficient levels of food on the line
  • Food preparation and portioning prior to service
  • Maintaining clean and sanitary work environment
  • Ability to lift 60 lbs and stand for long periods of time.

Patient Service Manager

Sodexo
08.2019 - 05.2022
  • Developed and updated policies and procedures, maintaining compliance with regulatory and local, state and federal guidelines relating
  • Communicated with patients, ensuring their service was exceptional and satisfactory
  • Hired and coached employees to offer high-quality customer service to all patients and guest
  • Fostered excellence by example by "setting pace" and being hands on mentor to staff
  • Direct day-to-day operational functions for Patient Service, providing guidance and leadership to employees across the departments
  • Organized and facilitated daily huddles, discussing current census, serving and delivered numbers achieved for each meal period
  • Assisted in scheduling and managing day to day staffing
  • Implemented best practice standards for At Your Request meal services.

Patient Service Manager

Sodexo
11.2016 - 08.2019
  • Every day I provide direction for patient meal services at patient care units to ensure customer satisfaction and retention for the company
  • My Responsibilities included: Direct daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines
  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards
  • Established operating standards, implemented quality improvements and communicated them to employees
  • Performed audits and prepared reports.

Patient Ambassodor

Sodexo
11.2016 - 08.2017
  • Introduce Room Service and explain diet orders to new admissions
  • Acted as a liaison between Nursing and Dietary
  • Conduct daily meal rounds
  • Assisted managers in process improvement projects
  • Performed other duties and responsibilities as assigned.
  • Managed patient complaints or concerns in a timely manner, working alongside foodservice providers to address issues and implement necessary changes.
  • Provided excellent customer service to patients and clinical staff.

Food Service Supervisor

Carolina's Medical Center Main
11.2015 - 11.2016
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.

Food Service Associate

Carolina's Medical Center Main
08.2015 - 11.2015
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Associate

U.S Open Golf Tournament
05.2013 - 06.2013
  • Worked as a server, seating and dismissing the players and their families
  • Set up and broke down the buffet stations
  • Learned the daily operations that took place in the front of the house
  • My Responsibilities included: Aiding banquet managers in the serving of guests during banquet functions to ensure positive guest experience
  • Set up banquet room as requested by the supervisor to include glassware, service ware, linen
  • End roll call meetings before events kick off in order to learn function particulars, including hotel and guest expectations
  • Greet and welcome guests and respond to their requests in a courteous and friendly manner
  • Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the banquet
  • Quickly remove dishes as guests finish each meal at the end of each meal or function
  • Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages
  • Replenish beverages when necessary, and check with guests to make sure they are satisfied
  • After the banquet, reset banquet room in accordance with the supervisor's specifications to ensure the readiness of the room for other functions
  • Follow attendance rules and always go to work on a regular basis
  • Perform other related functions that may be assigned
  • Display knowledge of service standards, guest relations, food and beverage preparations as well as etiquette
  • Have an understanding to apply written product labeling instructions to ensure the safe application of such products.

Culinary Intern

Charlotte City Club
11.2012 - 02.2013
  • Took responsibility of managing the A La Carte line in the mornings which served breakfast and also served banquet style meals.
  • I specialized in making plated gourmet meal such as; Potato Crusted Faroe Island Salmon and Sesames Seared Mahi Mahi.
  • Responsibilities included: Working with chefs and cooks with introduction to each kitchen station, learning prep and execution for both AM and PM service, banquet, and special events.
  • Prepares and cooks menu items to established quality standards.
  • Ensures items are timely coordinated with other kitchen operations, presented at proper portions and temperatures, with all dish components present.
  • Adopts new methods of preparation as directed by Chefs and accommodates member's special requests as required.
  • Assists with organizing, preparing, and maintaining food prep par levels.
  • Developed awareness of business volume forecasts and plans accordingly.
  • Requisitions items needed to produce menu items and notified supervisor of expected shortages in a timely manner.
  • Assist with receiving and storing products.
  • Ensures kitchen sanitation standards are met in designated areas and assists in maintaining cleanliness in kitchen and food storage areas.
  • Observes food serve safe practices and all general Club safety protocols.
  • Participates in required trainings and meetings.
  • Performs other tasks and duties as required.

Education

Bachelor of Science - Culinary Arts & Food Service Management

Johnson & Wales University - Charlotte
Charlotte, North Carolina
05.2015

Skills

  • Performance improvement
  • Active Listening
  • Upbeat and Positive Personality
  • New hire training
  • Employee relations and conflict resolution
  • Computer competencies
  • Efficient and Detail-Oriented Decision Making
  • Multitasking and Prioritization
  • Customer Service
  • Operations Management
  • Team Leadership
  • Problem-Solving

Certification

  • Servsafe Certified

Timeline

Operations Manager

Sodexo
05.2022 - Current

Patient Service Manager

Sodexo
08.2019 - 05.2022

Patient Service Manager

Sodexo
11.2016 - 08.2019

Patient Ambassodor

Sodexo
11.2016 - 08.2017

Food Service Supervisor

Carolina's Medical Center Main
11.2015 - 11.2016

Food Service Associate

Carolina's Medical Center Main
08.2015 - 11.2015

Sous Chef

Augusta National Golf Club
04.2015 - 04.2024

Associate

U.S Open Golf Tournament
05.2013 - 06.2013

Culinary Intern

Charlotte City Club
11.2012 - 02.2013

Bachelor of Science - Culinary Arts & Food Service Management

Johnson & Wales University - Charlotte

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Kelley Vinson