Kelley Womble
Adamsville,Alabama
Summary
Efficient Dispatcher with expertise in coordinating vehicles and staff within regulatory frameworks. Proven ability to optimize routes, manage crises, and enhance response times. Focused on improving operational efficiency while upholding safety standards.
Overview
26
26
years of professional experience
Work History
Dispatcher/Jailer/Evidence Tech
City of Adamsville
Adamsville, USA
01.2023 - Current
- Dispatched 911 and non-emergency calls to ensure timely response and resource allocation
- Monitored real-time data to ensure efficient resource allocation during emergencies.
- Maintained accurate logs of all dispatch communications and activities daily.
- Trained new dispatch staff on procedures and technology systems in use.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Managed inmate intake and discharge procedures
- Monitored inmates, documenting relevant information to maintain safety and security
- Process crime scenes and complete reports
- Collected and preserved evidence from crime scenes for analysis.
- Performed evidence collection and documentation according to departmental protocol.
- Photographed crime scenes and collected evidence from various locations.
- Processed items using chemical reagents and other techniques designed to uncover latent prints or other traceable materials.
- Created detailed reports of evidence processing activities.
- Utilized computer databases to enter data regarding evidence gathered at crime scenes.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Operated photographic and video equipment to document evidence of crime scenes.
Safety and Training Manager
JMV Transportation
01.2022 - 01.2023
- Trained new drivers and manager on key responsibilities to ensure compliance and safety standards
- Recorded safety training sessions and coordinated follow-up training rides for continuous improvement
- Monitored driver activities and communicated with managers on safety events, including accidents and incidents, to enhance safety protocols
- Developed training programs for transportation safety and compliance standards.
- Implemented onboarding procedures for new employees in transportation roles.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Sought and implemented continuous improvements by encouraging the team to leverage new digital tools.
- Led training classes and recorded instruction for later use.
Pickup and Delivery Manager
FedEx Ground
01.2001 - 01.2022
- Oversaw daily operations of contractors and drivers to ensure compliance and efficiency
- Implemented safety training and auditing processes to verify adherence to DOT regulations.
- Educated managers and employees about updated procedures to enhance operational effectiveness.
- Created optimized routes for drivers to enhance delivery efficiency.
- Conducted quarterly reviews with all entities to assess safety, training, productivity, and customer service performance
- Facilitated hiring procedures to build a talented and effective workforce. and training processes for new employees to build a skilled workforce
- Implemented safety protocols to maintain compliance with company standards.
- Oversaw inventory management to optimize warehouse space and resources.
- Resolved customer inquiries related to shipping status and delivery issues.
- Managed performance issues with delivery team members.
- Coordinated with customers to plan efficient or special deliveries.
- Organized periodic reviews of delivery performance against established goals and objectives.
- Trained team members on new technologies used during the course of a project.
- Created detailed project plans outlining milestones, deliverables, timelines, resources needed, cost estimates, and quality standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
Education
BA - Communications and English
Shorter College
Rome, GASkills
- Resource allocation
- Attention to detail
- Crisis management
- Problem solving
- Analytical thinking
- Time management
- Leadership
- Team coordination
- Verbal and written communication
- Customer service
- Decision-making
- Organization
- Records maintenance
Timeline
Dispatcher/Jailer/Evidence Tech
City of Adamsville
01.2023 - Current
Safety and Training Manager
JMV Transportation
01.2022 - 01.2023
Pickup and Delivery Manager
FedEx Ground
01.2001 - 01.2022
BA - Communications and English
Shorter College