Kelley A. Moore
Alto,MI
Summary
Professional seeking opportunities in marketing, office administration or human resources with opportunities for growth and advancement. Background includes multitasked, multi-skilled with (17 years) customer service and office administration, (11 Years) in marketing, social media and event coordination, (5 years) human resources. Exceeding company expectations by providing increased sales, efficient service, critical and creative thinking, and teamwork.
Overview
10
10
years of professional experience
Work History
Sales & Marketing
Swisslane Farms & Dairy Discovery
03.2020 - 05.2023
- Increased overall store sales 106% from 2019 to 2020, 2021
- Increased product sales 26% from 2019 to 2020, 2021
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Advertising mission, products and services with social media platforms including Facebook, Instagram and TikTok
- Product Research and Development
- Create, manage creation of promotional fliers and materials using Canva, Adobe Creative Suite and Microsoft Office programs
- Coordination and execution of events, expos and outings
- Monitor expenses, invoices, generate reports through Square
- Assisting with non-profit programs
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized displays and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Human Resources Coordinator
Proos Manufacturing
05.2019 - 08.2019
- Temp Agency Communications
- New Hire enrollment, Background checks, On-boarding
- Issue Disciplinary Action Forms to be conducted with department manager
- Verification of Employment
- Data Entry for PTO Requests
- Ascentis Payroll including enrollment, custom reports, pay, attendance, and benefits
- Attendance Program
Volunteer
Hamilton Elementary School
09.2018 - 04.2019
Human Resources Coordinator
Kentwood Packaging Corporation
06.2017 - 06.2018
- Recruiting, Job Fairs, Temp Agency Communications
- New Hire enrollment, Background checks, On-boarding, Offer Letters
- Issue Disciplinary Action Forms to be conducted by manager and returned in a reasonable time
- Verification of Employment
- Data Entry for PTO Requests
- Maintaining personal records including personal, medical, I-9, and training records
- ADP Payroll including enrollment, custom reports, pay, attendance, and benefits
- Attendance on Demand Program for Hours and Points
HR Administrative Assistant
Crown Motor
08.2013 - 11.2016
- To Human Resources Manager reporting to CFO; assisted 2 General Managers for 5 automotive dealership locations
- New hire enrollment & Insurance Benefits
- Monitor employee hours with department managers
- Collect and review employee evaluations with department managers to ensure timely review
- Lead, coordinate, maintain, & monitor Crown Safety Committee for Crown locations o Monitor safety regulations for 5 locations o Analyze & research cost effective solutions o Maintain OSHA 300, 300A logs
- Thoroughly document and complete workspace injury reports, as required, in a timely manor
- Thoroughly document property and accident claims
- Conduct facility inspections to ensure quality of brand representation
- Provided assistance & moral support in resolving conflicts within the workplace
- Reimbursed and tracked employee gym/fitness reimbursements
- Maintained orders for sales department and management for business cards and work apparel
- Lead, maintain, promote, encourage Crown Wellness Committee o Coordinated monthly meetings o Developed activities and events for employees o Coordinated several sponsorships and generate exposure with community events
- Analyze and review vendor services
- Maintained job listings on Indeed for multiple Crown locations
- Participated in several career fairs, conducted pre-interviews (GVSU, Ferris)
- Marketing and Public Relations
- Coordinate multiple internal/business employee appreciation events, company picnics, holiday parties, employee recognition, awards & rewards
- Coordinated employee surveys, winning 101 Best & Brightest Companies to Work For (3 years in a row), National Best & Brightest Companies (3 years in a row), Best & Brightest in Wellness (2 years in a row)
- Promote and coordinate multiple dealership locations involvement within the community including local businesses and city wide activities
- Social Media Projects on Facebook, Instagram, LinkedIn
- Coordinated Customer Appreciation Events for multiple vehicle brands, exceeding volume goals, generated positive feedback, and gained new customers
- Video Editing
- Produce monthly company newsletter
- Company e-blasts, brochures, mailers to employees and customers
- Participate in golf outings as vendor
- Coordinate test drive events for vehicle brands
- Ensure dealerships were properly decorated for the holidays
Receptionist/Office Administrator
Crown Motors
12.2012 - 08.2013
- Answering phones, Cashier, Filing, Dealer trades, ADP accounting
Education
Graduate & Diploma -
Mancelona High School
Lowes Home Improvement - undefined
Associate of Business Administration - Business Administration
Grand Rapids Community College
Grand Rapids06.2008
Skills
- Promotions and Marketing Strategies
- Marketing Analytics
- Event Logistics
- Promotional Campaigns
- Sales Communications
Timeline
Sales & Marketing
Swisslane Farms & Dairy Discovery
03.2020 - 05.2023
Human Resources Coordinator
Proos Manufacturing
05.2019 - 08.2019
Volunteer
Hamilton Elementary School
09.2018 - 04.2019
Human Resources Coordinator
Kentwood Packaging Corporation
06.2017 - 06.2018
HR Administrative Assistant
Crown Motor
08.2013 - 11.2016
Receptionist/Office Administrator
Crown Motors
12.2012 - 08.2013
Graduate & Diploma -
Mancelona High School
Lowes Home Improvement - undefined
Associate of Business Administration - Business Administration
Grand Rapids Community College
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