Summary
Overview
Work History
Education
Skills
Timeline
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Kelley K. Flanegan

Rochester,NY

Summary

Dynamic Senior Executive Administrator with 20+ years of progressive experience supporting top leaders in strategic planning, organization and management of agendas in alignment with corporate objectives. Strongly committed to service excellence, client satisfaction and team collaboration. Skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. High demonstration in discretion. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Senior Executive Administrative Assistant

L3Harris Technologies
11.2019 - 08.2023
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for multiple senior executives.
  • Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated and executed special projects.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Created regular reports and updated internal databases.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Created expense reports, budgets, and filing systems for management team.
  • Scheduled monthly and annual offsite visits with top national and international executives.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Processed invoices for market data subscriptions, continuing education and memberships.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
  • Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
  • Represented executive by attending meetings in executive's absence.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Supported human resources department in annual employee review process to manage performance merit increases.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Updated and maintained confidential databases and records.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.


Executive Administrator to CEO, Board Secretary

Sutherland Global Services
10.2009 - 11.2019


  • Highly focused and results-oriented in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issues in initial stages
  • Board of Directors Coordinator: Meetings, all logistics & communications, minutes, presentations
  • Accompany President & CEO to social activities and functions
  • Provide top executive level administrative support to President and CEO; 7 direct reports with a demonstrated ability to improvise and improve procedures & policies of highly visible office
  • Global and Cultural awareness and sensitivity
  • Organize special events, social engagements, complex travel arrangements, corporate agendas and itineraries, Lead for annual global conference
  • Extensive researcher, excel in time management & organization, poised and professional
  • Process monthly multifaceted expense reports reflecting supporting documents and accounting
  • Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Provided administrative support to clients internally and supported needs for materials organization..
  • Expertly organized logistics for functions both within and outside of organization.
  • Supported long-standing professional relationships and established strategic ones, creating favorable conditions for enduring partnerships.
  • Wrote and prepared deliberate yet flexible agendas for company meetings.
  • Kept files and records in content management systems such as MS SharePoint, eDRMS and Salesforce.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Conducted research to assist with routine tasks and special projects.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Reconciled business and creative needs.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Created reports, presentations and other materials for executive staff.

Senior Executive Administrator, Chief of Staff

FROSCH Inc
02.2008 - 09.2009


  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Created reports, presentations and other materials for executive staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Performance Solutions Manager

BCD Inc
11.2004 - 02.2008
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
  • Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Education

Associate of Arts - Business Administration And Management

Monroe Community College
Rochester, New York

High School Diploma -

The Aquinas Institute of Rochester
Rochester

Yellow Belt -

Lean Six Sigma

CMP - Large Scale Meeting Planning

Certified Meeting Planner

Skills

  • Advanced MS Office Suite Proficiency
  • Project Planning
  • Business Correspondence
  • Social Media Knowledge
  • Meeting Agendas and Minutes
  • Human Resources Department Processes
  • Member, International Association of Administrative Professionals (IAAP)
  • Report Generation
  • Material Preparation
  • Schedule Management
  • Departmental Support
  • Board of Directors Support
  • Travel Arrangement Management
  • Schedule Planning
  • Information Confidentiality
  • Standard Operating Procedure
  • Daily Reports
  • Travel Accommodations
  • Calendar Maintenance
  • Logistics and Schedule Management
  • Office Administration
  • Meeting Support
  • Strong Problem Solver
  • Meeting Arrangements
  • Executive Presentation Development
  • Administrative Procedures
  • Meeting Minutes
  • Interpersonal Communications
  • Employee Timesheet Processing
  • Self Starter
  • Planning Travel Itineraries
  • Workflow Processes
  • Administrative Management

Timeline

Senior Executive Administrative Assistant

L3Harris Technologies
11.2019 - 08.2023

Executive Administrator to CEO, Board Secretary

Sutherland Global Services
10.2009 - 11.2019

Senior Executive Administrator, Chief of Staff

FROSCH Inc
02.2008 - 09.2009

Performance Solutions Manager

BCD Inc
11.2004 - 02.2008

Associate of Arts - Business Administration And Management

Monroe Community College

High School Diploma -

The Aquinas Institute of Rochester

Yellow Belt -

Lean Six Sigma

CMP - Large Scale Meeting Planning

Certified Meeting Planner

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Kelley K. Flanegan