Kelley Lynn Emery
Orlando,FL
Summary
Dedicated team member with a proven track record connecting and relating to others.
Professional multi-tasker.
Excellent organizational client service skills.
Overview
25
25
years of professional experience
Work History
Paraplanner/Financial Advisor Assistant
Security Financial Management
02.2022 - Current
- Develop and maintain strong relationships with clients to maximize satisfaction.
- Provide excellent client service by addressing inquiries promptly and accurately.
- Develop strong working relationships with both internal colleagues and external partners to facilitate seamless coordination across all aspects of financial planning services.
- Prepare for meetings by gathering materials, reports and presentations.
- Assist in preparation of annual reviews for existing clients.
- Prepare accurate paperwork for opening, maintaining and transferring client accounts that includes establishing exceptional relationships with custodian colleagues.
Operations Specialist/Family Office Coordinator
Fortress Wealth Group
01.2021 - 02.2022
- Maintained and created records for CRM database, including documenting workflow process to ensure smooth implementation of onboarding new clients and maintaining current client requests.
- Responsible for operational support to advisors including strong knowledge of Fidelity, Mutual Securities and Schwab Advisor Services websites.
- Strong knowledge of Orion platform, DocuSign and Microsoft Office.
- Coordinated with several custodians, such as Fidelity Investments, Charles Schwab, and several insurance and annuity firms
- Coordinated Fortress Family Office by developing on-boarding process for clients to utilize tax and estate planning services.
- Educated in tax and estate planning process and acting liaison to CPAs and attorneys and clients.
Client Coordinator
Resource Consulting Group
01.2015 - 01.2021
- Responsible for scheduling all client meetings, including preparation time and follow-up for advisors
- Responsible for being the first point of contact for prospects, individualizing their situation and connecting them with the best suited advisor for their needs
- Responsible for creating records and maintenance within the CRM database
- Provide administrative support to advisors and participate in tasks and projects as assigned in the day-to-day operations of the office
- Consistently recognized with outstanding feedback in annual performance appraisals.
Private Access Client Service Specialist
Fidelity Investments
01.2006 - 01.2009
- Provided highest level services to high-net-worth clients.
- Solicited sales of financial products and services with outbound sales calls.
- Fielded inbound phone calls and solved problems with a variety of difficulties
- Remained Educated with stock market conditions.
Registered Representative II
Charles Schwab & Company
01.1999 - 01.2005
- Provided sophisticated wealth management and sales services to financial advisors.
- Represented nearly $300 billion in assets.
- Solicited numerous referrals from existing clients.
- Responsible for approving and reviewing account applications for clients
- Obtained Series 7, 8, 9, 10 and 63 licenses.
Education
Bachelor of Science Degree in Psychology -
Florida Southern College
Lakeland, FloridaSkills
Input
Learner
Communication
Individualization
Discipline
Timeline
Paraplanner/Financial Advisor Assistant
Security Financial Management
02.2022 - Current
Operations Specialist/Family Office Coordinator
Fortress Wealth Group
01.2021 - 02.2022
Client Coordinator
Resource Consulting Group
01.2015 - 01.2021
Private Access Client Service Specialist
Fidelity Investments
01.2006 - 01.2009
Registered Representative II
Charles Schwab & Company
01.1999 - 01.2005
Bachelor of Science Degree in Psychology -
Florida Southern College
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