Summary
Overview
Work History
Skills
Educationtraining
Timeline
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KELLEY M. McCOTTRELL

Florissant,MO

Summary

Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in various industries. Ready to take on new challenges in an exciting new position.

Overview

37
37
years of professional experience

Work History

Associate Manager Sourcing & Supplier Development

Interface Systems
Saint Louis, MO
01.2024 - 07.2024
  • I created new parts and updated the prices of existing parts in Oracle and Navision on a daily basis.
  • I conducted research and worked with vendors to find appropriate alternative parts.
  • Additionally, I performed daily updates to the Smartsheet and inventory records.
  • Worked with the Product Team, Purchasing on any parts issues in the system.
  • Dedicated efforts in achieving maximum inventory accuracy for efficient disposal of discontinued parts.

Associate Manager Parts and Product

Interface Security Systems
Earth City, MO
05.2022 - 12.2023
  • Worked in collaboration with the Product Team to enter parts and their prices into the Product Catalog.
  • Collaborated with vendors to accurately input the cost of new parts.
  • Outdated components within the system have been upgraded to avoid their incorporation into Purchase Orders and Service Requests.
  • Enhanced understanding of new products through active participation in webinars.
  • Participated in and managed discussions with different departments and suppliers regarding new product lines and potential usage plans.

Payroll Administrator/Technical Recruiter

Interface Security Systems
Earth City, MO
06.2018 - 03.2020
  • Processed payroll reports on biweekly and monthly payroll schedules.
  • Ensured adherence to approval requirements by reviewing documents with 100% accuracy
  • Ensured all required branches received timely payroll distribution.
  • Offered support to staff members in relation to any questions or concerns regarding payroll and maintained organized personnel files through the scanning of all relevant documentation
  • Coordinated the hiring of security alarm technicians by creating and revising job postings
  • Filled open positions efficiently and effectively with timely manner
  • Conduct thorough background checks for prospective candidates and arrange interview schedules
  • Composed offer letters, sent rejection and/or turn down letters.
  • Tracked vacation accruals and sick leave balances for all employees.
  • Assisted in preparing year-end W2s and other tax forms for distribution to employees.
  • Performed administrative tasks, including filing, copying, and scanning. Enhanced productivity within the Payroll Department.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Conducted audits to ensure accuracy of payroll data.
  • Resolved discrepancies between payroll records and employee inquiries.
  • Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
  • Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
  • Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
  • Processed off-cycle payments accurately within specified deadlines.
  • Updated employee profiles with changes in job titles or salaries as required.
  • Ensured compliance with all applicable federal, state, local laws related to payroll administration.
  • Maintained accurate records of employee attendance, leave balances and tax information.

Quipco Maintenance Dispatcher

Schnucks Markets
Saint Louis, MO
05.2014 - 09.2018
  • Triage and dispatch after-hours emergency service requests for equipment, facilities, HVAC, and refrigeration for all stores.
  • Scheduled preventative maintenance visits for customers to minimize downtime and disruption.
  • Work with service call history to acquire additional details from store management teams as needed.
  • Monitor external provider response time and follow through on the emergency request.
  • Coordinate refrigeration/HVAC and carpentry technician schedules based on union contract overtime call-out procedures.
  • Coordinate daily work schedules for on-call technicians each Saturday, and approve overtime service requests.
  • Process external service provider invoices.
  • Perform administrative duties as needed, including data entry related to equipment management.

Integrated Field Service Coordinator

Interface Security
Earth City, MO
11.2013 - 06.2018
  • Answer inbound calls from customers and service technicians in a professional manner
  • Competently dispatch calls and assign requests to appropriate technicians, create service tickets, review customer history
  • Make outbound calls to schedule service appointments throughout the United States and Canada
  • Close and Post Service tickets to prepare for billing
  • Dispatch and instruct technicians on daily calls based on schedule and priority
  • Performed quality assurance follow up calls to ensure customer satisfaction
  • Process part order requests with Centralized Purchasing
  • Other tasks and duties assigned by management such as Lead dispatcher during week-end shifts
  • Assist in training newly hired staff members.

Information System Group Call Center

Schnucks Markets
Saint Louis, MO
05.2007 - 05.2014
  • Provide 1st tier support for all enterprise requests (stores and non-store facilities)
  • Record all incidents and resolutions into online call logging, ticketing, and tracking system daily.
  • Provide remote support to all stores and ISG Field Service daily.
  • Support Vista Plus online reporting, coordinate all print and copy center requests that come in.
  • Monitor and respond to security system alarms and CCTV.
  • Troubleshoot mainframes, servers, and network equipment in the data center.
  • Provided technical support to users on the functionality of various software applications.
  • Resolved hardware and software related problems in a timely manner.

Administrative Secretary

Saint Louis University Pre-Law Department
Saint Louis, MO
09.2007 - 11.2013
  • Maintain student files, update website, and enter data using Google apps
  • Coordinated travel arrangements and processed travel reimbursements through the American Express Cliqbook system.
  • Coordinated departmental meetings and proctored exams as required.
  • Assisted students with bookkeeping for their checking account and membership.
  • Assisted in hiring adjunct professors, as well as posting grades for their classes
  • Coordinated mock trial tournaments in St. Louis through collaboration with vendors and universities.
  • Supervised and maintained library inventory with student-workers
  • Managed departmental budget and American Express account purchases effectively.
  • Allocated the monthly expenses to the proper account each month.

Career Services Associate

Saint Louis University School of Law
Saint Louis, MO
03.2002 - 05.2007
  • Managed all communication related to career services between attorneys, potential employers, and students
  • Organized and coordinated campus interview programs for employers, current students, and graduates. This included posting positions, collecting and disseminating employer information, gathering and distributing student resumes in a timely manner, and maintaining confidential student files.
  • Composed correspondence and developed specialized mailings to employers for recruitment purposes
  • Supervised student-staff and managed library inventory.
  • Prepared and processed travel requests, book orders, and office supply orders
  • Scheduled and maintained appointments using the Netscape Calendar.

Checker /Customer Service

Schnucks Markets
Saint Louis, MO
11.1997 - 05.2007
  • Provided fast, friendly, courteous customer service, performed bookkeeping, and heavy cash handling.
  • Trained newly hired cashiers, baggers, and supervised their breaks.
  • Restocked the store shelves and assisted in other departments as needed.
  • Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
  • Followed safety guidelines in order to prevent accidents on the job.
  • Responded to customers' questions regarding store policies and services.
  • Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.

Service /Installation Dispatcher

Honeywell Home and Building Controls
Saint Louis, MO
04.1995 - 11.2001
  • Managed and organized technician service appointment schedules for a 4-state region
  • Responded to and resolved customer complaints.
  • Managed and organized customer files, technician payroll, vacation schedules, and weekly spreadsheets. Assisted in downloading database updates for smooth operations.
  • Managed accounts payable, receivables, and purchase orders
  • Updated and maintained the service module, summary cards, fire inspection module, and contract administrator for the Nextel equipment for the department.

Customer Service Representative

Honeywell Protection Services
Maryland Heights, MO
03.1988 - 04.1995
  • Monitored and dispatched on security equipment in a 24-hour call center environment.
  • Securely maintained confidential customer files and performed general office duties.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Secretary to the Registrar

Missouri Baptist College
Creve Coeur, MO
02.1987 - 03.1988
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided administrative support to the Office Manager and other staff members.

Skills

  • Customer rapport
  • Human Resources
  • Staff Training and Development
  • Business Administration
  • Data Entry

Educationtraining

  • St. Louis University 2010-2013 (SPS)
  • Barclay College Certified Word Processor
  • East St. Louis Senior High Diploma
  • Missouri Notary Public License 2005-2013

Timeline

Associate Manager Sourcing & Supplier Development

Interface Systems
01.2024 - 07.2024

Associate Manager Parts and Product

Interface Security Systems
05.2022 - 12.2023

Payroll Administrator/Technical Recruiter

Interface Security Systems
06.2018 - 03.2020

Quipco Maintenance Dispatcher

Schnucks Markets
05.2014 - 09.2018

Integrated Field Service Coordinator

Interface Security
11.2013 - 06.2018

Administrative Secretary

Saint Louis University Pre-Law Department
09.2007 - 11.2013

Information System Group Call Center

Schnucks Markets
05.2007 - 05.2014

Career Services Associate

Saint Louis University School of Law
03.2002 - 05.2007

Checker /Customer Service

Schnucks Markets
11.1997 - 05.2007

Service /Installation Dispatcher

Honeywell Home and Building Controls
04.1995 - 11.2001

Customer Service Representative

Honeywell Protection Services
03.1988 - 04.1995

Secretary to the Registrar

Missouri Baptist College
02.1987 - 03.1988

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KELLEY M. McCOTTRELL