Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelley-Marie Smith

Baltimore,MD

Summary

To seek and maintain a full-time position that offers professional challenges utilizing excellent interpersonal skills, time management, problem-solving skills, and client relations skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Quality Reviewer I

Liberty Healthcare
10.2022 - Current
  • Remote
  • Assist in the ongoing management and coordination of regional provider compliance and person-centered reviews; facilitate regional involvement and communication with individuals with ID/DD, families, and Providers; support CQL accreditation efforts at the regional level
  • Train and be certified by CQL to conduct the Basic Assurances Reviews and
  • Personal Outcome Measures needed to achieve CQL Accreditation; may receive further training to become a POM Certified Trainer
  • Responsible for performing on-site visits, conducting CQL Personal Outcome
  • Measure (POM) interviews, and the CQL (BA) Basic Assurances reviews with a least 63 DDA Providers of home and community-based services; Use CQL Portal data system to capture surveys.

VIRTUAL DAY PROGRAM MANAGER

Shura, Inc
Pikesville, Maryland
06.2020 - 03.2022
  • Ensured that Virtual Day Services is available Monday through Friday from 9:00 am to00 pm
  • For participants via Zoom
  • Develop the curriculum and activities according to the participant's interest and desires
  • Designed the platform to help the participants realize who they are, what they are capable of, and how they can connect with other people
  • Virtual Meaningful Day is made up of planned and purposeful opportunities
  • Ensures that participants are offer the opportunities to explore new interests, hobbies, and ideas that have never been explored before, via the internet, streaming, phone calls, etc
  • Handled coordination of daily activities and direct report assignments
  • Coordinated visitors and guest speaking for workshops and education enrichment programs for the facility
  • Completed monthly Quality Assurance Report and Fire Drills requirements per
  • COMAR
  • Developed and implemented Weekly Activities Calendar
  • Provide excellent customer services and build meaningful relationships with participants, families, Service Coordinators and/or community stakeholders
  • Developed positive relationships with parents to foster communication and encourage involvement for participants' growth
  • Maintained familiarity with Maryland Developmental Disabilities Administration and
  • COMAR regulations and laws to facilitate resolution of client-related issues.

PROVIDER RELATIONS LIAISON

l
12.2017 - 11.2019
  • Conducts site visits to DDA licensed ALU's
  • Attends meetings
  • Advocate for individuals with intellectual disabilities
  • Reviews Program Service Plan, QA plans, DDA Provider Applications and new waiver information.

QUALITY ASSURANCE LIAISON

Developmental Disabilities Administration
Baltimore, Maryland
08.2014 - 11.2017
  • Visited a minimum of 10 assigned DDA Provider Agencies monthly
  • Complete QA Report and submit a copy to the DDA Provider Agency 7 days after the site visit
  • Investigated Incidents and filed monthly reports
  • Provided technical assigned DDA Provider Agencies per COMAR and the CMS
  • Community Setting Rule
  • Work with OHCQ on investigations of DDA Provider Agencies when necessary
  • Ensure that COMAR and CMS Community Setting Regulations are being followed by
  • DDA Provider Agencies
  • Streamlined QA processes by working closely with DDA Provider Agencies and Service
  • Coordination by staying abreast of changing DDA and CMS Community Setting Rules demands.

CASE MANAGER

Changing Peoples Lives
Owings Mills, Maryland
02.2009 - 06.2014
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized plans
  • Developed positive relationships with parents to foster communication and encourage involvement for student growth
  • Monitored students' academic, social and emotional progress and recorded in individual files
  • Conducted in-home visits to maintain student and family relationships and student performance standards
  • Monitored student progress and reviewed and revised IEP to meet emerging student needs
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.

Education

Bachelor of Science - Sociology

Bowie State University
06.1990

Skills

  • Data Analysis
  • Critical Thinking
  • Stakeholder Coordination
  • Patient Advocacy
  • Interviewing
  • Home visits
  • Case management
  • Progress evaluations
  • Resource referrals

Certification

Certified Personal Outcome Measures Interviewer through Council on Quality and Leadership 12/20/2022 to 12/20/2024 Certified Basic Assurances Reviewer through Council on Quality and Leadership 07/01/2022 to 07/01/2025

Timeline

Senior Quality Reviewer I

Liberty Healthcare
10.2022 - Current

VIRTUAL DAY PROGRAM MANAGER

Shura, Inc
06.2020 - 03.2022

PROVIDER RELATIONS LIAISON

l
12.2017 - 11.2019

QUALITY ASSURANCE LIAISON

Developmental Disabilities Administration
08.2014 - 11.2017

CASE MANAGER

Changing Peoples Lives
02.2009 - 06.2014

Bachelor of Science - Sociology

Bowie State University

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Kelley-Marie Smith