Summary
Overview
Work History
Education
Skills
Hobbies
Refreances
Timeline
Generic

Kelley Q Ortiz

San Antonio,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to multitask with confidence and adapt well in new environments.

Overview

14
14
years of professional experience

Work History

Stay at Home Mom

Self - Employed
06.2014 - Current
  • Maintained, planned and organized family of 3 household for smooth day to day operations
  • Cooked and planned healthy meals and snacks
  • Keep track of grocery budget and inventory, saved household 2K annually
  • Meal Prep and meal planned
  • Taught child (4-9 years old) to cook and measure accordingly
  • Scheduled routine appointments for Dr. visits
  • Organized before and after school pick up
  • Kept up maintenance for clean and clutter free home
  • Set up quarterly deep cleaning appointments for household
  • Scheduled indoor/outdoor activities to help stimulate and challenge mind
  • Played games, worked on puzzles, and read books
  • Reassured child when upset providing emotional support and stability
  • Guided school homework and read bedtime stories to support development
  • Communicated everyday life skills
  • Taught child to organize toys, wash hands and share by leading by example

Human Resources Assistant

Air Force Federal Credit Union
04.2013 - 05.2014
  • Completed payroll for staff of 146
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Coordinated employee training programs to improve productivity and performance.

Call Center Customer Service Representative

Air Force Federal Credit Union
08.2009 - 05.2013
  • Answered 60+ calls on daily basis
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Generated customer service reports to track customer satisfaction.
  • Processed debit and credit card and electronic check payments.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Education

No Degree - Communications

College of The Mainland
Texas City, TX

High School Diploma -

Kempner High School
Sugar Land, TX
07.1995

Skills

  • Customer Service Optimization
  • Customer Communication
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Customer Support
  • Data Gathering
  • Call Center Operations
  • Quality Control
  • Cash Handling
  • Providing Customer Support
  • Appointment Scheduling
  • Answering Questions
  • Microsoft Office

Hobbies

  • Cooking
  • Swimming
  • Reading
  • Puzzles
  • DIY Projects

Refreances

Jennifer Moron Esquivel

Andrea Oli

Timeline

Stay at Home Mom

Self - Employed
06.2014 - Current

Human Resources Assistant

Air Force Federal Credit Union
04.2013 - 05.2014

Call Center Customer Service Representative

Air Force Federal Credit Union
08.2009 - 05.2013

No Degree - Communications

College of The Mainland

High School Diploma -

Kempner High School

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Kelley Q Ortiz