Kelli Arnold
Kettering,OH
Summary
Results-oriented professional with 23 years in sales and management. A dynamic leader able to bring energy, enthusiasm and humor to motivate team members to achieve potential and meet objectives. Skilled at analyzing problems and providing solutions. Reliable and organized employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
24
24
years of professional experience
Work History
Hire Ahead District Employee
Key Bank, NA
Dayton, OH
01.2024 - Current
- Developed financial plans for customers based on their individual needs.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Processed loan applications and prepared relevant documents for approval.
- Analyzed customer's financial information to determine the best banking products for them.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Conducted risk assessments on potential loan applicants to assess creditworthiness.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Generated monthly reports detailing performance metrics for senior management review.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Ensured compliance with all applicable laws, regulations, and standards with supervisor authority.
Manager
Tannenberg Pet Resort
Kettering, OH
02.2022 - 01.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Responsible for managing and scheduling up to 20 employees.
- Created content for social media platforms, marketing and recruitment of employees.
- Responsible for weekly payroll reporting.
- Accountable for involvement within the community.
AVP Business Banking Relationship Manager
US Bank NA
Dayton, OH
02.2020 - 02.2022
- Responsible for meeting revenue goals via portfolio clients and prospecting.
- Responsible for retaining and growing existing client relationships.
- Created Personal and targeted email campaigns to acquire new clients.
- Nominated as market champion for the bank's Virtual Conferencing/DocuSign system implementation.
- Responsible for acquiring and fostering COI relationships within the community.
AVP Lead Branch Manager
US Bank NA
Dayton, OH
04.2014 - 02.2020
- Lead a team of 5 personal bankers in a fast-paced, demanding environment.
- Coached and developed direct reports, resulting in several personnel being promoted to the next level.
- Contributing branch to company wide district of the year award 2 years in a row.
- Awarded division recognition at the company Leader Summit.
- Nominated by District Manager as a member of Talent Development and Emerging Leaders programs.
- Recognized for effective partnership with other lines of business within the company which lead to promotion to Business Banking Relationship Manager.
- Received exceptional rating on annual review after first year with company.
- Dual Manager role held resulting in growth at 2 locations simultaneously.
- Received two promotions in 2018 to Senior Lead Manager and also AVP.
Sales Center Manager
First Financial Bank, NA
Dayton, OH
09.2008 - 04.2014
- Responsible for performance of two banking centers simultaneously.
- Awarded Annual Illumination Award for sales production, as well as, community involvement in 2012.
- Promoted internally from Assistant Manager in 2012.
Assistant Branch Manager
Bank One/JP Morgan Chase NA
Dayton, OH
03.2000 - 09.2008
- Responsible for scheduling branch staff.
- Responsible for all branch operations to ensure passing an annual audit.
- Responsible for training all branch employees on security and branch operations.
- Managed teller line to exceed sales and referral goals.
Education
Some College (No Degree) -
Wright State University
Dayton, OHSkills
- Performance Management
- Business Development
- Policy Implementation
- Operations Management
- Expense Tracking
- Financial Management
- Staff Development
- Business Planning
- Staff Management
- Salesforce Management
- Time Management
- Team Leadership
- Schedule Preparation
- Performance Evaluations
- NMLS certified
- Notary Public
Timeline
Hire Ahead District Employee
Key Bank, NA
01.2024 - Current
Manager
Tannenberg Pet Resort
02.2022 - 01.2024
AVP Business Banking Relationship Manager
US Bank NA
02.2020 - 02.2022
AVP Lead Branch Manager
US Bank NA
04.2014 - 02.2020
Sales Center Manager
First Financial Bank, NA
09.2008 - 04.2014
Assistant Branch Manager
Bank One/JP Morgan Chase NA
03.2000 - 09.2008
Some College (No Degree) -
Wright State University
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