Kelli Avci

• Assisted in event setup and teardown, ensuring a smooth transition between functions.
• Provided friendly, courteous service to create memorable moments for guests.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Enhanced guest experience by providing exceptional service during catered events.
• Maintained flexible work schedule to meet event needs.
• Worked with catering staff to establish timely preparation and delivery of food and beverage orders.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

 Under general direction, conduct sales activities related to selling guest rooms in order to
build hotel occupancy and revenue.
 Build and manage relations with clients and designated accounts.
 Demonstrates initiative in finding new business and new contacts within existing accounts
resulting in increased revenue.
 Represents the hotel with prospective customers to provide necessary information on hotel
facilities and services and to determine the level of interest. Makes well prepared,
professional presentations to clients and prospects.
 Leads on-site inspections by customers, performs outside sales calls to develop leads.
 Formulates and submits formal and informal sales proposals to prospective customers in
the field, at the hotel, and over the phone.
 Analyze sales statistics with Leadership, to determine sales potential, inventory
requirements, and sales goals.
 Awareness of competition, top accounts, rates and sales strategies on an ongoing basis.
Stays abreast of trends in the marketplace.
 Participate in Sales Blitzes and completes follow up in a timely manner with potential
corporate clients.
 Manages and negotiates account details and contracts so that all pertinent aspects of
solicitation and closing are complete and documented.

 Integrated acquisitions and grew sales of acquired businesses
 Created successful online marketing strategies and campaigns to sell products and
services leading to additional annual revenue from existing clients.
 Developed sales and customer service strategy, conducted needs analysis and developed
training courses for sales people and clients increasing client engagement
 Strategically booked banquet/catering events, to maximize revenue
 Established performance budget for all sales divisions, analyzed results, and provided
feedback on a continual basis, to proactively improve top line revenue, as well as Gross
Profit.
 Strategized and implemented marketing campaign focused on new market segments.