Kelli Bailey

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached up to 10 team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked 3 different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.

Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.

• Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
• Maximized occupancy rates through proactive marketing and timely processing of rental applications.
• Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
• Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
• Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Streamlined rent collection procedures for increased efficiency and reduced delinquency rates.
• Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
• Conducted thorough market analysis to establish competitive rental pricing strategies, maximizing revenue while maintaining high occupancy rates.
• Prepared and processed lease and rental applications using TAA.
• Utilized social media, Instagram, Snap Chat, Facebook, banners and signs to advertise vacant apartments.
• Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
• Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
• Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
• Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
• Negotiated favorable contracts with vendors, reducing overall property management expenses.
• Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
• Completed annual rent calculations using housing database software.
• Maximized rental income while minimizing expenses through effective planning and control.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Communicated effectively with owners, residents, and on-site associates.
• Managed property financial records by collecting rent from 305 tenants and reconciling monthly accounts payable and receivable.