Kelli Bauer
Spokane,WA
Summary
Dynamic Front Desk Coordinator at Plastic Surgery Northwest with exceptional administrative and problem-solving skills. Successfully enhanced client retention through effective communication and a welcoming atmosphere. Proficient in appointment scheduling and maintaining confidentiality, while also training staff on front desk procedures. Proven ability to manage high call volumes and streamline operations.
I've worked with both the medical side and Spa side of Plastic Surgery Northwest. I have knowledge re: medical grade products and Spa services.
Overview
19
19
years of professional experience
Work History
Front Desk Coordinator
Plastic Surgery Northwest
08.2021 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Trained all staff on front desk procedures and policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in the Spa with checking in clients, scheduling and sales of products and services
Financial Counselor
Sacred Heart Medical Center
07.2006 - 09.2017
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Education
High School Diploma -
Mead Hight School
Mead, Wa06-1992
Skills
- Administrative skills
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Multi-line phone systems
- Maintaining cleanliness
- Scheduling
- Schedule management
- Inventory
- Appointment setting
- Greeting visitors
- Confidentiality
- Sales expertise
- Front desk management
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Front Desk Coordinator
Plastic Surgery Northwest
08.2021 - Current
Financial Counselor
Sacred Heart Medical Center
07.2006 - 09.2017
High School Diploma -
Mead Hight School
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