Kelli Beck
Anoka,MN
Summary
Accomplished leader with extensive experience in the Judicial Branch of the State of Minnesota. Skilled in team leadership and effective communication, I have successfully enhanced workflow efficiency and problem-solving capabilities, improving case processing accuracy. Demonstrates expertise in workflow efficiency, case processing accuracy, and team collaboration, consistently achieving operational excellence and high-performance standards.
Overview
22
22
years of professional experience
Work History
Court Operations Lead Worker II
STATE OF MINNESOTA-Judicial Branch
Anoka, MN
09.2021 - Current
- Provides leadwork direction to lower-level staff within the assigned division—answers complex case-related and procedural questions, schedules assignments, coordinate workflow, and monitors workload and coverage
- Communicate with management on work progress, personnel issues, and backlogs and assist staff in meeting performance standards
- Serves as subject matter expert and resource for court operations staff, using advanced knowledge, expertise, and independent judgment to answer questions, address highly complex, unique and/or urgent case processing situations, and independently resolve problems with limited, conflicting, or no guidance
- Leads, coordinates and/or participates in division/team meetings and trainings
- Provides recommendations on workflow and process improvements; leads unit through change in conjunction with supervisor
- Oversees the unit in the supervisor’s absence
- Drafts and maintains procedural guidance and training manuals
- Develops training plans and oversees staff training
- Reviews and checks staff work and ensures compliance with applicable policies, procedures, rules, and guidelines
Court Operations Lead Worker
STATE OF MINNESOTA-Judicial Branch
Anoka, MN
11.2014 - 09.2021
- Reviewing court clerical and/or financial work for accuracy and compliance
- Serving as first contact for troubleshooting problems and assisting staff with the more complex or challenging case processing, financial work and customer service responsibilities
- Scheduling work assignments and reassigning as necessary
- Coordinates workflow and monitoring workload and coverage within the office
- Drafting and maintaining procedural guides and training manuals for all job assignments
- Provides training, feedback, and coaching on computer systems, case processing, and court procedures
- Informs management of work progress and backlog and assists staff in meeting performance standards
- Transmits information between management and staff and oversees the assigned division in the supervisor's absence
- Running criminal history reports for civil name change cases
- Returning public and stakeholder phone calls
- Performing advanced clerical work, manually and electronically, on the MN Court Informational System (MNCIS) and related computer systems as needed in performing court clerical duties within the assigned division
- Performing administrative office duties and courtroom duties as assigned in conjunction with Lead worker duties and providing backup whenever necessary
Senior Court Clerk
STATE OF MINNESOTA-Judicial Branch
Anoka, MN
09.2002 - 11.2014
- Performs independently the full scope of varied clerical court work relating to traffic violations case processing on the Minnesota Court Information System (MNCIS); reviews legal documents for completeness, adequacy, accuracy, and compliance with statutes and rules; determines processing required and takes necessary action in accordance with court rules and procedures
- Customer service responsibilities include responding to customer inquiries both in person and on the phone regarding court process; assessing and receipting fines, restitution, and bail and reconciling daily receipting at the counter window; and managing court records
- Performs courtroom clerical duties; prepares case files and forms for court; checks in customers and calls the calendar; sets court dates for next appearance; updates cases; prepares sentencing orders and enters disposition in case management system
- Determines proper routing of complaints, petitions, and other filings; notifies parties
- Images documents, determines appropriate security levels and accepts filing through the Electronic file and Serve System and eCharging
Education
Law Enforcement Degree -
Alexandria Technical College
Alexandria, MNSkills
- Effective communication and collaboration
- Motivational attitude
- Team leadership abilities
- Dedicated Work Ethic
- Effective Collaboration
- Problem-solve and utilize critical thinking
- Workflow coordination and process improvement
Accomplishments
- Two-time recipient of the SPOT award
References
References available upon request.
Timeline
Court Operations Lead Worker II
STATE OF MINNESOTA-Judicial Branch
09.2021 - Current
Court Operations Lead Worker
STATE OF MINNESOTA-Judicial Branch
11.2014 - 09.2021
Senior Court Clerk
STATE OF MINNESOTA-Judicial Branch
09.2002 - 11.2014
Law Enforcement Degree -
Alexandria Technical College
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