Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Bell

Neosho,MO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

I am a very family oriented person and will treat each and every person I come in contact with just as I would my own family. My Christian standards are to treat each person the way that any company should treat them and help them to understand what the company has to offer them.

Overview

1
1
year of professional experience

Work History

Customer Service Specialist

Scholastic
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Funeral Director's Assistant

Clark Funeral Home
02.2022 - 08.2022
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Education

Cosmetology - Cosmetology Education

Neosho Beauty College
Neosho, MO
01.2018

High School Diploma -

Neosho High School
Neosho, MO
05.2009

Skills

  • Inputting Claims
  • Customer Relations
  • Conflict Mediation
  • Microsoft Access
  • Billing Adjustments and Refunds
  • High-Volume Call Environments
  • Policy and Procedure Adherence
  • Collaborative Environments
  • Customer Service
  • Issue and Complaint Resolution
  • Communications Strategies
  • Ability to Work Independently
  • Good Communication Skills
  • Customer Service and Assistance
  • Order and Refund Processing
  • Livechat Messaging
  • Merchandise Orders and Exchanges
  • Understanding Customer Needs
  • Telephone Etiquette
  • Microsoft Office
  • Call Centers
  • Problem Resolution
  • Call Volume and Quality Metrics
  • Calm and Professional Under Pressure
  • Valid Driver's License
  • Sales and Upselling
  • Cash Register Operations
  • Customer Order Management
  • Online Chat

Timeline

Customer Service Specialist

Scholastic
08.2022 - Current

Funeral Director's Assistant

Clark Funeral Home
02.2022 - 08.2022

Cosmetology - Cosmetology Education

Neosho Beauty College

High School Diploma -

Neosho High School

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Kelli Bell