Kelli Bell
Shelbyville,TN
Summary
Dynamic Automotive Service Advisor with a proven track record at Newton Nissan South, excelling in customer satisfaction and relationship building. Expert in accurate parts sourcing and repair recommendations, enhancing service efficiency. Recognized for effectively managing customer expectations and maintaining high standards, resulting in improved retention and loyalty.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Newton Nissan South
02.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained high customer satisfaction standards to meet or exceed targets.
Office Administrator
CK Auto Collision Repair
01.2021 - 02.2022
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with customers and insurance companies to obtain payments.
- Managed accounts payable and receivable to maintain healthy cash flow and reduce outstanding balances.
Education
Associate of Arts - Psychology And Business Administration
Enterprise State Community College
Enterprise, AL 05-2001
Skills
- Accurate parts sourcing
- Building relationships
- Customer satisfaction
- Vehicle inspection
- Documentation
- Work order management
- Estimating costs
- Repair recommendations
- Multitasking and organization
- Customer retention
Accomplishments
Service Advisor of the Year 2024
Nissan Award of Excellence 2023 and 2024
Timeline
Automotive Service Advisor
Newton Nissan South
02.2022 - Current
Office Administrator
CK Auto Collision Repair
01.2021 - 02.2022
Associate of Arts - Psychology And Business Administration
Enterprise State Community College
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