Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Benusa

Lakeville,Minnesota

Summary

Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.


Hardworking and passionate job seeker with strong organizational skills eager to start a new position. Ready to help team achieve company goals.

Responsible PCA with expertise in patient care and proficient in emergency response care. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs.


Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


For 24 years, I lovingly took care of my son with profound special needs. During these years, I learned how to navigate complex medical diagnoses and became familiar with community programs, waivers, budgeted my sons DD waiver and met with many professionals along the way (case managers, social workers, contractors to adapt our house, auto dealerships to adapt our van, etc). I'm passionate about improving the well being of others.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Personal Care Attendant

Accracare
05.2000 - Current
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.

Paraprofessional

Lakeville School District 194
09.2022 - 08.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Customer Service Representative

Lifetouch Portrait Studios
09.2007 - 06.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Marketing Assistant

VEE Corporation (Sesame Street Live)
07.1995 - 05.1997
  • Set up TV and radio interviews for the characters in our show.
  • Worked well with the Marketing Director to help her with flyers, emails and other tasks to help promote our audience.
  • Filled in to help with Receptionist duties. Answered calls and directed them to the correct department and/or answered any questions.


Education

Bachelor of Arts - Social Work/Sociology

Augsburg University
Minneapolis, MN
06.1996

Associate of Arts - General

Normandale Community College
Bloomington, MN
06.1993

Skills

  • Client Relationship Management
  • Compassionate Caregiving
  • Calm and Patient Demeanor
  • Safety awareness
  • Adept at Working with Special Needs Adults and Children (ASD, ADHD and CP)
  • Behavior Management
  • Effective Communication
  • Monitored/Assessed Seizures
  • Experience with Gastrostomy Tube Feedings/Medications
  • Problem-solving abilities
  • Active Listening
  • Customer Service

Certification

Completed the CPI Nonviolent Crisis Intervention Training in the fall of 2023.

Timeline

Paraprofessional

Lakeville School District 194
09.2022 - 08.2024

Customer Service Representative

Lifetouch Portrait Studios
09.2007 - 06.2009

Personal Care Attendant

Accracare
05.2000 - Current

Marketing Assistant

VEE Corporation (Sesame Street Live)
07.1995 - 05.1997

Bachelor of Arts - Social Work/Sociology

Augsburg University

Associate of Arts - General

Normandale Community College

Completed the CPI Nonviolent Crisis Intervention Training in the fall of 2023.

Kelli Benusa