Kelli Binette
Las Vegas,NV
Summary
Seasoned hospitality and sales professional with 25+ years dedicated to driving revenue and enhancing guest experiences. Skilled in securing high-value accounts and improving financial performance. Recognized for effective leadership in large-scale event management and consistently surpassing business goals.
Overview
14
14
years of professional experience
Work History
Regional Sales Manager/Western Region
Tramontina, USA
Sugar Land, Texas
05.2023 - Current
- Managed key accounts, ensuring satisfaction and fostering long-term relationships.
- Established and developed the Western territory, covering cookware, small wares, tabletop, cutlery, and furniture.
- Negotiated vendor programs with major distributors, projecting $150K in annual growth.
- Recruited and onboarded five independent rep groups, each forecasted to generate $50K in first-year sales.
- Directed negotiations, construction, and opening of the Las Vegas Hospitality Showroom at The Work Market Center.
- Expanded client base by 2–4 accounts monthly via referrals, cold calls, and showroom visits, averaging $25K in annual revenue per account.
- Improved top 50 client retention by 20% through relationship management.
General Manager
Crossroads Kitchen
Las Vegas, Nevada
03.2022 - 10.2022
- Directed daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to optimize labor resources and coverage.
- Coordinated inventory management, maintaining stock levels and supplier relationships.
- Implemented training programs to enhance team performance and service standards.
- Oversaw financial reporting and budget management to support operational goals.
- Ensured compliance with health regulations and safety standards in all operations.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
La Neta Cocina y' Lounge
Las Vegas, Nevada
05.2021 - 01.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with health regulations and safety standards in all operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
Assistant General Manager/Maitre D'
SW Steakouse
Las Vegas, Nevada
10.2018 - 04.2021
- Assisted in managing daily operations and 90 person staff scheduling for efficient workflow.
- Supported budget management by tracking expenses and identifying cost-saving opportunities.
- Facilitated communication between departments to ensure seamless operational processes.
- Implemented inventory control measures to maintain optimal stock levels and reduce waste.
- Developed staff performance evaluations to improve employee engagement and accountability.
- Organized staff meetings to discuss goals, challenges, and operational improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
General Manager
La Strega
Las Vegas, Nevada
10.2017 - 10.2018
- Assisted with the development of an SOP manual for onboarding.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant General Manager/Maitre D'
Scarpetta
Las Vegas, Nevada
07.2011 - 09.2017
- Supervised waitstaff training, enhancing service quality and team performance.
- Assisted in menu planning, incorporating seasonal ingredients and guest preferences.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Resolved guest complaints promptly, fostering a welcoming atmosphere.
- Organized special events and private dining experiences tailored to client needs.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
Education
High School Diploma -
Western High School
Las Vegas, NV06-1989
Skills
- Sales strategy
- Inventory optimization
- Team leadership
- Relationship building
- High-volume event planning (up to 1,000 guests), team development, and leadership
- P&L management and cost control
- Financial planning and forecasting
- Client relations and account growth
- High-volume event planning (up to 1,000 guests)
- Training and development
Timeline
Regional Sales Manager/Western Region
Tramontina, USA
05.2023 - Current
General Manager
Crossroads Kitchen
03.2022 - 10.2022
General Manager
La Neta Cocina y' Lounge
05.2021 - 01.2022
Assistant General Manager/Maitre D'
SW Steakouse
10.2018 - 04.2021
General Manager
La Strega
10.2017 - 10.2018
Assistant General Manager/Maitre D'
Scarpetta
07.2011 - 09.2017
High School Diploma -
Western High School
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