Kelli Blanton
Apopka
Summary
Results-driven channel sales representative with a proven track record in customer relationship management and effective problem resolution. Skilled in content optimization and data analysis, successfully enhancing brand visibility and increasing customer satisfaction. Focused on continuing education for future endeavors in a Biotechnology environment.
Overview
11
11
years of professional experience
Work History
Channel Sales Representative
Parts Express
Springboro
10.2020 - 03.2026
- Coordinated cross-functional efforts to successfully launch new products into the marketplace through distribution channels.
- Collaborated with marketing team on joint initiatives aimed at increasing brand visibility through various channels.
- Worked alongside marketing teams to enhance content for house brand items
- Managed listings by editing content based on creative team updates to improve product visibility.
- Created new listings on Amazon and eBay
Customer Service Representative
Parts Express
Springboro
05.2018 - 10.2020
- Resolved customer inquiries, complaints, and issues while proactively using quality techniques to provide solutions.
- Resolved customer concerns and complaints efficiently, enhancing overall customer satisfaction.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Delivered expert service by effectively communicating information to customers and ensuring follow-up on commitments.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Coordinated multi-departmental responses to assist members with inquiries and concerns.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Utilized organization's computer system to look up and record information concerning member accounts.
- Assisted associates with problem resolutions.
Crew Member
Wendys
Springboro
02.2015 - 05.2018
- Engaged guests warmly to establish positive rapport and enhance overall experience.
- Maintained efficient work pace to deliver timely meal service, meeting guest expectations.
- Resolved customer complaints to ensure satisfaction and foster loyalty.
- Met with guests to identify particular needs, documenting all specifications in detail to deliver accurate service.
- Monitored dining area to promptly identify and clean spills.
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures.
- Operated Point of Sale system accurately to process transactions and account for all money.
Education
Associate of Science - Biotech
Sinclair Community College
Dayton, OH12-2019
High School Diploma -
Springboro Highschool
Springboro, OhSkills
- Channel management
- Customer relationship management
- Data analysis
- Data collection
- Content optimization
- Microsoft Excel
- Listing management
- Inventory management
- Problem solving
- Critical thinking
- Attention to detail
- Adaptability and flexibility
- Time management
- Team collaboration
- Punctuality and reliability
- Service standard compliance
Languages
English
Native/ Bilingual
Timeline
Channel Sales Representative
Parts Express
10.2020 - 03.2026
Customer Service Representative
Parts Express
05.2018 - 10.2020
Crew Member
Wendys
02.2015 - 05.2018
Associate of Science - Biotech
Sinclair Community College
High School Diploma -
Springboro Highschool