Kelli Boggs
Northport,NY
Summary
Professional researcher with strong background in legal documentation and data analysis, prepared for this role. Skilled in gathering and interpreting court records, ensuring accuracy, and maintaining confidentiality. Strong focus on team collaboration and adaptability, with proven track record of delivering results under changing conditions. Known for excellent communication, critical thinking, and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Court Researcher
US Probate Leads
07.2011 - Current
- Analyze court petitions
- Collect and organize required data into spreadsheets
- Correspond with courthouses nationwide
- Reduce processing times with diligent and expedient research.
- Improve overall efficiency by maintaining a well-organized database of court cases.
- Optimize workflow through regular communication with team members regarding ongoing tasks and priorities.
- Streamline court research processes by implementing efficient search strategies and digital tools.
- Enhance data accuracy by conducting thorough background checks on parties.
- Collaborate effectively with court staff, ensuring timely retrieval of requested files and documents.
- Achieve time-sensitive deadlines consistently without compromising quality through disciplined work habits and attention to detail.
- Compile documentation, ensuring accuracy and detail.
- Provide administrative assistance to senior management.
Dispatcher
Metropolitan Topeka Airport Authority
09.2006 - 02.2007
- Understood police and dispatch codes and procedures
- Coordinated personnel and security
- Screened passengers prior to boarding
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Research Librarian
Hills Pet Science and Technology Research Center
06.2004 - 12.2004
- Completed research requested by veterinarians
- Communicated with customers
- Kept record of billing, filing, and data entry
- Facilitated access to information through the implementation of advanced search tools and techniques.
- Streamlined library operations for increased efficiency with effective cataloging and organization of materials.
- Collaborated with faculty and staff on research projects, contributing to the advancement of institutional knowledge.
- Enhanced research capabilities by developing and maintaining a comprehensive collection of resources.
- Coordinated interlibrary loan services when necessary, facilitating access to specialized resources from external libraries or institutions.
- Kept catalog orderly and updated with latest material additions and removals.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Paying and Receiving Teller
UMB Bank n.a.
05.1995 - 03.1998
- Provided prompt customer service
- Assisted clients by processing monetary requests
- Calculated customer transactions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Monitored and verified suspicious activity on customer accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
Education
No Degree - Criminal Justice, Psychology
Washburn University
Topeka, KSNo Degree -
American Institute of Banking Midwest
Kansas City, MOSkills
- Advanced Research Skills
- Exceptional customer service
- Accurate Data Entry
- Data Acquisition Techniques
- Strong work ethic
- Professionalism and courtesy
- Proficient in Prioritizing Tasks
- Critical Reading Skills
- Open Communication Style
- Strong Legal Vocabulary Knowledge
Community Service
North Port High School Athletic Booster Club 2022-2024
Vice President
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assisted with special events and programs.
North Port High School SAC ( School Advisory Committee)
- Approach issues proactively to best meet current and future community needs.
- Keep case files updated, accurate and aligned with requirements.
- Help create comprehensive program to meet the school needs.
Timeline
Court Researcher
US Probate Leads
07.2011 - Current
Dispatcher
Metropolitan Topeka Airport Authority
09.2006 - 02.2007
Research Librarian
Hills Pet Science and Technology Research Center
06.2004 - 12.2004
Paying and Receiving Teller
UMB Bank n.a.
05.1995 - 03.1998
No Degree - Criminal Justice, Psychology
Washburn University
No Degree -
American Institute of Banking Midwest
Similar Profiles
AHVAE NICHOLASAHVAE NICHOLAS
Probate Clerk at Harris County Probate Court No. 2Probate Clerk at Harris County Probate Court No. 2
Jessica TolandJessica Toland
Legal Assistant at Allen County Probate And Juvenile CourtLegal Assistant at Allen County Probate And Juvenile Court
Stephany WirekoStephany Wireko
Founder & CEO at After They Pass (Probate SaaS)Founder & CEO at After They Pass (Probate SaaS)