Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Brennan

Kansas City,Missouri

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

9
9
years of professional experience

Work History

Sr Operations Manager Vendors & Shared Services

ACERTUS
Lenexa, KS
03.2023 - Current
  • Manage operations of four departments, Dealertrack Online Room, Vendor Management, Quality Improvement Specialists, Intake.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Created reports detailing all vendor-related activities, such as order status updates or cost savings initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Investigated customer complaints regarding product quality or service issues related to specific vendors.
  • Crafted operations best practices using audits and project management team feedback.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Coordinated the implementation of new vendors into existing operations, including training staff on proper procedures.
  • Analyzed vendor performance metrics to identify areas for improvement and increase operational efficiency.
  • Identified opportunities for cost savings through improved sourcing methods or alternative materials and suppliers.
  • Managed relationships with key suppliers by providing feedback on performance issues, developing strategies for improvement, and resolving conflicts when necessary.
  • Drafted proposals for new business initiatives based on customer feedback and market trends.
  • Developed and maintained relationships with key clients to ensure customer satisfaction and retention.

Market Area Manager

Credit Acceptance
Lawrence, KS
07.2021 - 03.2023
  • Cultivated strong professional relationships with Dealership owners and key personnel to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive Dealerships, growing dealership base by 15 new active Dealerships.
  • Developed and significantly grew new contract growth 20% within first year.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Utilize the CRM to track and maintain Dealership visits and steps in the sales process.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.

Operations Manager

ACERTUS
Lenexa, KS
09.2020 - 07.2021
  • Lead and develop a team of 10 individuals to drive savings, meet project deadlines, stay within state regulations and drive organic growth of the department.
  • Ensured we stayed in compliance with all state regulations in order to process work for 12 different states through the Dealertrack System and Government Systems.
  • Created reports to calculate capacity, utilization, fallout rate, and efficiency of department.
  • Created training modules, onboarding process and developed metrics for Online Room employees through time studies, research and personal training with the systems we use.
  • Increased Online Room utilization by 20% within first 4 months in role.
  • Saved the company $30,000/month by increasing the Utilization of my department over utilizing outside resources.
  • Create an environment for employees where we built and shared ideas to improve overall success through listening, constructive criticism, and goals setting.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Branch Manager

Enterprise Rent-A-Car
Blue Springs, MO
08.2015 - 03.2020
  • Cultivated and educated employees to promote further career growth by contributing to the promotion of over 25 employees.
  • Managed a fleet of 350 vehicles while running at 97% occupancy monthly.
  • Increase YTD Occupancy 20% while managing the location.
  • Collaborated as a team to produce highest results utilizing company’s four absolutes; Growth, Retention, profitability and Customer service.
  • Increased team sales performance 15% monthly with leadership, flash mentoring, atmosphere, and teamwork
  • Capture new business by creating a weekly marketing schedule to utilize time meeting with potential clients
  • Train, develop, and hire employees of every position
  • Forecast future business based on current needs and business mix
  • 60% Dealership Revenue Growth in 5 months as Branch Manager
  • Top 15% 5 out of 6 months on Qualifying Matrix for Managers
  • Increase Operating Profits by $60/car at 250 car branch
  • Decrease Personnel expenses by $30/car at 250 car branch
  • Rebuild relationships with local business within 3 months of running new branch
  • Multiple Customer Service awards, providing 3 record-high scores

Education

MBA - Marketing

University of Central Missouri
Warrensburg, MO
05.2015

Bachelor of Science - Marketing

University of Central Missouri
Warrensburg, MO
05.2014

Skills

  • Performance Evaluations
  • Sales Projections
  • Customer Service
  • Team Recruiting and Onboarding
  • Operations Management
  • Cold Calling
  • Direct Sales
  • Territory Management
  • Time Management
  • Problem-Solving

Timeline

Sr Operations Manager Vendors & Shared Services

ACERTUS
03.2023 - Current

Market Area Manager

Credit Acceptance
07.2021 - 03.2023

Operations Manager

ACERTUS
09.2020 - 07.2021

Branch Manager

Enterprise Rent-A-Car
08.2015 - 03.2020

MBA - Marketing

University of Central Missouri

Bachelor of Science - Marketing

University of Central Missouri

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Kelli Brennan